Keep Working

This page provides convenient access to IT resources and instructions that facilitate faculty and staff being able to work away from campus.  Much of the information is also relevant when employees are working on campus.

 

Support

DoIT Help Desk Assistance - Submit an incident, call 910.521.6260 or email helpdesk@uncp.edu. Remote Support Portal and instructions.        

 

How-To Videos

View technology training videos. 

 

Backing Up, Saving & Sharing Files

DoIT recommends copying files from your computer and I: drive and storing them in the cloud. Microsoft OneDrive and Google Drive are available to you using your network credentials.

Storing
Sharing
O365 OneDrive O365 OneDrive
Google Drive Google Drive
Securely Backup Computer Data

The UNCP solution for faculty and staff computer backups is Code42 CrashPlan. This tool provides disaster recovery and the ability to retrieve previous versions of local files. The installation and backup process is automatic. All directories associated with local user data will be backed up. Users will only need to authenticate when retrieving their files (username@uncp.edu).

 

Canvas

Canvas is known for being the most reliable Learning Management System (LMS) on the market. It makes online learning in today's mobile world much easier with tools designed for online, mobile, and tablet use.

  • We’ve partnered with Canvas to provide comprehensive 24/7 support. Call 833-665-7260, email support@instructure.com, or start a live chat.
  • The Office of Online Learning offers resources to faculty for teaching remotely. Get more information here.
  • Click here for information about Canvas.

 

Email and Calendar

 

IT Security Best Practices

Using IT security best practices will enable you to work remotely as efficiently and securely as possible.

 

Maintenance of Personal Computers

While some UNCP faculty and staff have access to University laptops, many are using personal devices to work and access resources. In support of these personal devices, we’ve created this document to help you maintain them.

 

Network Drive Access

Access individual (I: drive) and departmental (K: drive) file storage from on or off campus.

 

Office Phones and Voicemail

Cisco Jabber can be used by faculty and staff to message UNCP colleagues and make phone calls from your computer (that will show up as if you're calling from your office phone).  Jabber is an extension of your desktop phone and you can call others using the same 4-digit dialing, local, or long-distance dialing you use at your desktop phone. It can be installed on mobile devices as well as computers. Cisco IP Communicator is for use by departments with Call Centers.

 

Remote Assistance from DoIT

DoIT has enhanced remote support capabilities with the BeyondTrust tool.  A new “Remote Assistance from DoIT” icon has been deployed to all classroom and computer lab computers in an effort to further streamline the support offered in Instructional Spaces. To begin a remote session with DoIT, simply double-click the icon and select “Connect with Support Team”. This service will be available during posted Help Desk hours.  Click here for additional information.

 

Self-Service Password Reset  

It is easier than ever for you to recover your password. We have collaborated with Microsoft to use their Self-Service Password Reset utility. After registering, you will be able to reset, unlock, or change your password without having to contact the DoIT Help Desk.

 

Software 

The UNCP Division of Information Technology maintains licensing for, and supports numerous software packages. OnTheHub (a Microsoft-affiliated software portal) is also available to students, faculty, and staff for acquiring free or discounted software for use on personal devices.

 

Travel Abroad IT Restrictions and Accommodations

Students, faculty, and staff who plan to travel abroad should be familiar with the restrictions for UNCP IT resources. To avoid any unnecessary inconvenience with IT access while traveling, click here for information and recommendations.

 

VMWare Horizon View (Virtual Environment)

VMWare Horizon View lets you access a selection of University software (such as Adobe Reader, Automic, Banner, BDM, Microsoft Office, and SPSS), from anywhere you have an Internet connection. It can be used by students, faculty and staff on University owned and personal computers.

 

Webex

Cisco Webex web conferencing is an easy, cost-effective way to exchange ideas and information online with anyone, anywhere, on any device with an Internet connection.

 

WiFi Access in Exterior Campus Locations

UNCP is providing exterior wireless access for faculty, staff, students, and guests in some outdoor locations on campus. Details are provided on the page listed below.

 

Zoom