Canvas 24/7 Support - Faculty, call 833-665-7260, email firstname.lastname@example.org, or start a live chat.
DoIT Help Desk Assistance - Submit an incident, call 910.521.6260 or email email@example.com. Remote Support Portal and instructions.
Employee Technology Overview
View this presentation to learn about technology resources for faculty and staff. Click the links within the presentation to learn more about how to use the resources as well as some troubleshooting tips.
BraveWeb is used for obtaining a class roster and entering grades, among other things. Network accounts are created prior to faculty arrival and credentials are sent to the personal email address given to Human Resources. The username and password will arrive in separate messages. If you don't see these messages, check the spam folder.
Classroom and Lab Support
- Faculty who need immediate technology assistance while in class should contact the DoIT Help Desk at 910.521.6260, and select option 2.
- To request software to be installed, log into the ITSM Service Portal and select Request Software Installation.
The Keep Working webpage provides convenient access to IT resources and instructions that facilitate faculty and staff being able to work away from campus.