Faculty & Staff IT Resources

Canvas 24/7 Support - Faculty, call 833-665-7260, email support@instructure.com, or start a live chat.
DoIT Help Desk Assistance - Submit an incident, call 910.521.6260 or email helpdesk@uncp.edu. Remote Support Portal and instructions.

Employee Technology Overview

View this presentation to learn about technology resources for faculty and staff.

BraveWeb/Network Account

BraveWeb is used for obtaining a class roster and entering grades, among other things. Network accounts are created prior to faculty arrival and credentials are sent to the personal email address given to Human Resources. The username and password will arrive in separate messages. If you don't see these messages, check the spam folder.

Classroom and Lab Support

Faculty who need immediate technology assistance while in class should contact the DoIT Help Desk at 910.521.6260, and select option 2.
To request software to be installed, log into the ITSM Service Portal and select Request Software Installation.

Keep Working

The Keep Working webpage provides convenient access to IT resources and instructions that facilitate faculty and staff being able to work away from campus.

VPN Access

VPN provides a secure network connection. In order to access some UNCP network resources from outside of the campus, you need VPN access and software, Cisco AnyConnect as well as DUO. VPN access is given to new faculty and staff at the same time their network accounts are created. Get more VPN and Duo information.