The following are issues some faculty/staff may experience.
Issue: A faculty or staff member has not been able to log into Jabber on their mobile phone.
- Reboot the phone.
- When logging into Jabber, use your firstname.lastname@example.org and your network password.
Issue: Phone calls cannot be made by faculty/staff using the Jabber desktop app.
Get instructions for calling with Cisco Jabber. The file at the bottom of that page includes screenshots.
Issue: After making or answering a call using the Jabber desktop app on a Windows computer, the person cannot hear the other party.
Go to Settings, select Privacy, and then select Speech. Toggle the button to "On" for Online speech recognition.
Report a Problem
Use the Jabber Reporting tool to submit a support ticket for Jabber installed on a computer. Click on the gear in the upper right and click “Report a problem.” Enter the information and save the file. Attach the zipped file and email it to email@example.com.
Note: Jabber can be used from any Internet connected device. VPN is not required.