Cisco Jabber

The following are issues some faculty/staff may experience.

 

Issue: A faculty or staff member has not been able to log into Jabber on their mobile phone.

• Reboot the phone.
• When logging into Jabber, use your username@uncp.edu and your network password.

 

Issue: Phone calls cannot be made by faculty/staff using the Jabber desktop app.

Get instructions for calling with Cisco Jabber. The file at the bottom of that page includes screenshots.

Issue: After making or answering a call using the Jabber desktop app on a Windows computer, the person cannot hear the other party.

Go to Settings, select Privacy, and then select Speech. Toggle the button to "On" for Online speech recognition.