Important COVID-19 Update

Read more about UNCP's response to COVID-19. 

Faculty and Staff Resources

COVID-19 Continuity Plan

As part of the plan to ensure the continuity of courses in the event of class cancellations due to COVID-19, the Office of Online Learning will offer a variety of resources to prepare faculty members to move any face-to-face courses and content to online environments.

It is strongly recommended to use Canvas and WebEx as the platforms to continue courses in an online format, given that they are the university-approved tools and it will allow a better customer support experience as faculty build courses. Faculty members have the following options as they deploy content to these online environments.

Please click here for Guidelines for Instructional Delivery for Fall 2020.

Certificate in Online Teaching Excellence (Accelerated)

The Office of Online Learning and the Teaching & Learning Center will be offering an accelerated version of the Certificate in Online Teaching Excellence that can be completed in three weeks. This program will run from July 8th to July 29th and will cover the same content and activities as the regular certificate in a compressed format, with more content and activities per week. The main goal of this compressed version is to prepare faculty to teach and design online courses by the beginning of fall 2020. Faculty members planning to join this certificate series will be working on a course of their choosing and apply all content they learn to the development of such course. By the end of the certificate, participants will have the overall structure and first module/lesson of their course ready to be taught online. In addition, this certificate will provide quality assurance and resources for faculty to teach in online environments and instruct online learners. The deadline for application is July 6th, 2020. 

For registration, please use this link. If you have any questions, please contact Miko Nino at

Topics of the certificate include:

  • The online learner
  • The online teacher 
  • Online course assessment
  • Motivation, engagement, and interactivity in online courses 
  • Course and module design in Canvas 
  • Instructional technologies and trends 
  • Delivering online content

Please visit the Office of Online Learning's YouTube channel by clicking this link. The videos for the webinars we are hosting are available to view at your convenience. Please note the Online Course Design Webinars are “just-in-time” in nature and do not provide mastery of online teaching and learning.

  • Just-In-Time Training
  • Quickly Starting a WebEx Meeting
  • Adding the Template to Canvas
  • Online Course Assessment
  • Student Engagement and Feedback in Online Courses
  • Online Course and Module Design in Canvas
  • Ways to Manage Emergency Remote Teaching (ERT)
  • Creating Effective Discussions in Online Courses
  • Accessibility in Online Learning

Important Information regarding financial aid and academic advising:

Library Services Assistance

For a guide of how to videos that have been created to assist students in searching Primo and other library databases, clink this link.   To contact Mary Livermore Library directly, click here.  Please share with your students.


A page has been created to provide a one-stop shop for faculty who need to quickly get information about course design in Canvas and WebEx. The links in the page contain the information covered in the just-in-time training. Faculty can access this site using this link.

    Canvas Training for Faculty

    There is an existing Canvas Training course (in Canvas) for faculty. It is a thorough guide to using this learning management system to teach online courses and all faculty have access to it.

    WebEx Meeting for Students

    This You Tube video, Using WebEx as a Student, is to assist students join instructor meetings successfully. It addresses joining through Canvas, web browser and desktop app.

    Instructional Consultations

    Faculty can request individual consultations (60 minutes) to quickly learn how to take their face-to-face content into Canvas. To schedule a consultation, please visit

    Schedule an Appointment with an Instructional Designer  


    Faculty can request templates for Canvas that can be imported into their courses. These user-friendly templates provide the course structure for a course, giving faculty the opportunity to just focus on adding content. These templates and instructions to use them can be found in this link. For additional help with templates, faculty can request consultations.

    Faculty Guide - The UNC System Digital Learning Initiative has prepared this resource to provide assistance to faculty who need to move their classes online quickly.  It is designed to support the use of technology that allows faculty to hold classes when circumstances prevent them from physically meeting with students.

    IT Canvas and WebEx Tech Support

    For 24/7 technical support for Canvas, faculty can call 833-665-7260, email, or start a live chat. For Webex, contact the Help Desk by submitting an incident, emailing or calling 910-521-6260.   Faculty can also visit for more information.

    Keep Working webpage has been created to provide convenient access to IT resources and instructions that will facilitate faculty and staff being able to work away from campus. 

    Faculty and staff can use their computers to remotely make calls from their office number through Cisco Jabber. For further information about Jabber and instructions, please visit this link.


    As you convert courses to an online format, remember to take into account accessibility and universal design best practices. Contact the Accessibility Resource Center at for further assistance. In addition, you can check this quick guide they have prepare for faculty.

    Proctoring Services

    For any questions regarding UNCP's Proctoring Services, please follow this link. If you have any other concerns, contact Ginger Sampson at the Office of Regional Initiatives, 910-775-4006,