Faculty and Staff Resources

What's New at OOL!


Renewing Your Certificate in Online Teaching Excellence (COTE)

Requirements for retaining the COTE per email sent February 19, 2021.

Visit our Upcoming Events page to see what we're planning!

See webinars scheduled for the remainder of the semester

NEW SERVICE: Quality Assurance and Badging Program

Faculty who have completed the Certificate in Online Teaching Excellence (COTE) can submit additional courses for quality assurance review. To earn a digital badge for each course submitted, please use this link.

Instructional Consultations  (Out of abundance of caution, all faculty consultations will be through a virtual setting.)

Faculty can request individual consultations (60 minutes) for assistance with taking your face-to-face content into Canvas with the OOL instructional designers. To schedule a consultation with Terry or Kristen, please visit here to schedule your appointment.

Please don’t forget to subscribe to our YouTube channel and follow us on social media @uncp_online. 


COVID-19 Continuity Plan

As part of the plan to ensure the continuity of courses in the event of class cancellations due to COVID-19, the Office of Online Learning will offer a variety of resources to prepare faculty members to move any face-to-face courses and content to online environments.

It is strongly recommended to use Canvas and WebEx as the platforms to continue courses in an online format, given that they are the university-approved tools and it will allow a better customer support experience as faculty build courses. 

Templates - Faculty can request templates for Canvas that can be imported into their courses. These user-friendly templates provide the course structure for a course, giving faculty the opportunity to just focus on adding content. These templates and instructions to use them can be found in this link. For additional help with templates, faculty can request consultations.


A page has been created to provide a one-stop shop for faculty who need to quickly get information about course design in Canvas and WebEx. The links in the page contain the information covered in the just-in-time training. Faculty can access this site using this link.

    Canvas Training for Faculty

    There is an existing Canvas Training course (in Canvas) for faculty. It is a thorough guide to using this learning management system to teach online courses and all faculty have access to it.

    Library Services Assistance

    For a guide of how to videos that have been created to assist students in searching Primo and other library databases, clink this link.   To contact Mary Livermore Library directly, click here.  Please share with your students.

    WebEx Meeting for Students

    This You Tube video, Using WebEx as a Student, is to assist students join instructor meetings successfully. It addresses joining through Canvas, web browser and desktop app.

    Faculty Guide - The UNC System Digital Learning Initiative has prepared this resource to provide assistance to faculty who need to move their classes online quickly.  It is designed to support the use of technology that allows faculty to hold classes when circumstances prevent them from physically meeting with students.

    IT Canvas and WebEx Tech Support

    For 24/7 technical support for Canvas, faculty can call 833-665-7260, email support@instructure.com, or start a live chat. For Webex, contact the Help Desk by submitting an incident, emailing doit.helpdesk@uncp.edu or calling 910-521-6260.   Faculty can also visit www.uncp.edu/doit for more information.

    Keep Working webpage has been created to provide convenient access to IT resources and instructions that will facilitate faculty and staff being able to work away from campus. 

    Faculty and staff can use their computers to remotely make calls from their office number through Cisco Jabber. For further information about Jabber and instructions, please visit this link.


    As you convert courses to an online format, remember to take into account accessibility and universal design best practices. Contact the Accessibility Resource Center at arc@uncp.edu for further assistance. In addition, you can check this quick guide they have prepare for faculty.

    Proctoring Services

    For any questions regarding UNCP's Proctoring Services, please follow this link. If you have any other concerns, contact Ginger Sampson at the Office of Regional Initiatives, 910-775-4006, ginger.sampson@uncp.edu.