Help Desk

Help Desk logo


The DoIT Help Desk offers a wide variety of services to the UNCP community. Whether technical or communications support, we look forward to assisting you.  

  • Keep Working - IT resources and instructions that facilitate faculty and staff being able to work away from campus 
  • Student Technology Information - IT resources to enable student success
  • Classroom Technology Emergency Support - Faculty who need immediate technology assistance while in class should contact the DoIT Help Desk at 910.521.6260, and select option 2. 
  • FAQs - A list of some of the most frequently asked questions at the Help Desk
  • ITSM Self Service (HEAT) - Submit a request for assistance.  Self Service routes requests directly to the DoIT staff who can resolve issues.
  • Remote Support Portal and instructions - Receive remote assistance from DoIT staff
  • Travel Abroad IT Restrictions and Accommodations  - Information and recommendations for students, faculty, and staff 


Phone: 910.521.6260
Fax: 910.775.4337
Location: D.F. Lowry Building, Room 110

Canvas 24/7 Support
Faculty: 1-833-665-7260
Students: 1-844-864-5302



2020 Fall Schedule  

(see exceptions below)

Walk-in, Phone & Email Support  
Mon-Fri             8:00 AM – 5:00 PM
Phone & Email Support Only  
Mon-Thu 5:00 PM – 10:00 PM
Sat-Sun 2:00 PM – 9:00 PM
Classroom Technology Emergency Support  
Mon-Thu 8:00 AM – 8:00 PM
Fri 8:00 AM – 5:00 PM 
Help Desk at the Library  
Mon-Fri 9:00 AM – 3:00 PM


Limited support is available during evenings and weekends. Additional resources are available by using the navigation menu links.



September 7, Closed
November 26-27, Closed