The DoIT Help Desk offers a wide variety of services to the UNCP community. Whether technical or communications support, we look forward to assisting you.
- FAQs: A list of some of the most frequently asked questions at the Help Desk
- ITSM Self Service (HEAT): Submit a request for assistance. Self Service routes requests directly to the DoIT staff who can resolve issues.
Location: D.F. Lowry Building, Room 110
For online resources, use links on the right.
Due to UNCP's Response to COVID-19
Help Desk Hours are as Follows
Until Further Notice
Phone & Email Support Only
Monday-Thursday, 8:00 a.m. - 8:00 p.m.
Friday, 8:00 a.m. - 5:00 p.m.
Walk-In Help Desk Open by Appointment Only
To arrange an appointment, call 910.521.6260 or email email@example.com.
Keep Working - IT resources and instructions that facilitate faculty and staff being able to work away from campus
Student Technology Information - IT resources to enable student success
Canvas 24/7 Support for Faculty: 1-833-665-7260
Canvas 24/7 Support for Students: 1-844-864-5302
ResNet Support: firstname.lastname@example.org