The DoIT Help Desk offers a wide variety of services to the UNCP community. Whether technical or communications support, we look forward to assisting you.
- FAQs: A list of some of the most frequently asked questions at the Help Desk
- HEAT Self Service: Submit a request for assistance. Self Service routes requests directly to the DoIT staff who can resolve issues.
Phone: 910.521.6260
Fax: 910.775.4337
Email: doit.helpdesk@uncp.edu
Location: D.F. Lowry Building, Room 110
For online resources, use links on the right.
2020 Spring Schedule
(see exceptions below)
Walk-in, Phone & Email Support
| Mon-Fri | 8:00 AM – 5:00 PM |
Phone & Email Support Only
| Mon-Thu | 5:00 PM – 10:00 PM |
| Fri | Close at 5:00 PM |
| Sat | 2:00PM – 7:00 PM |
| Sun | 2:00 PM – 9:00 PM |
Limited support is available during evenings and weekends. Online resources are available by using the navigation menu links.
Exceptions
January 11-12, Closed
January 18-20, Closed
March 7-8, Closed
March 9-13, 8:00 AM – 5:00 PM
March 14, Closed
April 10-12, Closed
Canvas 24/7 Support for Faculty: 1-833-665-7260
Canvas 24/7 Support for Students: 1-844-864-5302
ResNet Support: resnet@uncp.edu