Help Desk

Help Desk logo

The DoIT Help Desk offers a wide variety of services to the UNCP community. Whether technical or communications support, we look forward to assisting you.

  • FAQs: A list of some of the most frequently asked questions at the Help Desk
  • ITSM Self Service (HEAT): Submit a request for assistance.  Self Service routes requests directly to the DoIT staff who can resolve issues.

Phone: 910.521.6260
Fax: 910.775.4337
Location: D.F. Lowry Building, Room 110
For online resources, use links on the right.



Due to UNCP's Response to COVID-19 

Help Desk Hours are as Follows

Until Further Notice


Phone & Email Support Only

Monday-Thursday, 8:00 a.m. - 8:00 p.m.
Friday, 8:00 a.m. - 5:00 p.m.

Walk-In Help Desk Open by Appointment Only

To arrange an appointment, call 910.521.6260 or email



Keep Working - IT resources and instructions that facilitate faculty and staff being able to work away from campus 

Student Technology Information - IT resources to enable student success

Canvas 24/7 Support for Faculty: 1-833-665-7260
Canvas 24/7 Support for Students: 1-844-864-5302
ResNet Support: