Help Desk

Help Desk logo

The DoIT Help Desk offers a wide variety of services to the UNCP community. Whether technical or communications support, we look forward to assisting you.

  • FAQs: A list of some of the most frequently asked questions at the Help Desk
  • HEAT Self Service: Submit a request for assistance.  Self Service routes requests directly to the DoIT staff who can resolve issues.

Phone: 910.521.6260
Fax: 910.775.4337
Email: doit.helpdesk@uncp.edu 
Location: D.F. Lowry Building, Room 110
For online resources, use links on the right.

 

Fall Break Hours

October 11-12, 8 AM - 5 PM
October 13, Closed

 

2018 Fall Schedule  

(see exceptions below)

Walk-in, Phone & Email Support

Mon-Fri             8:00 AM – 5:00 PM

Phone & Email Support Only

(Subject to Livermore Library's hours of operation)

Mon-Thu            5:00 PM – 10:00 PM
Fri Close at 5:00 PM
Sat 2:30 PM – 7:00 PM
Sun 2:30 PM – 9:00 PM

Limited support is available during evenings and weekends. Online resources are available by using the navigation menu links.

 

Exceptions

August 7, Closed 10 AM - 2 PM
August 8, Closed
August 9, Closed 8 AM - 1 PM
August 25, Closed
September 1-3, Closed
October 11, 8 AM - 5 PM
October 13, Closed
November 21, 8 AM - 5 PM
November 22-24, Closed
December 8-9, Closed
December 10-13, 8 AM - 5 PM
December 15-16, Closed
December 17-20, 8 AM - 5 PM
December 22-31, Closed

  
Canvas 24/7 Support for Faculty: 1-833-665-7260
Canvas 24/7 Support for Students: 1-844-864-5302
ResNet Support:  resnet@uncp.edu