The DoIT Help Desk offers a wide variety of services to the UNCP community. Whether technical or communications support, we look forward to assisting you.  

• Classroom Technology Emergency Support - Faculty who need immediate technology assistance while in class should contact the DoIT Help Desk at 910.521.6260, and select option 2.
• ITSM Service Portal - Submit a request for assistance.  Incidents and requests are routed directly to the DoIT staff who can resolve issues.
• Remote Support Portal and instructions - Receive remote assistance from DoIT staff
• Keep Working - IT resources and instructions that facilitate faculty and staff being able to work away from campus 
• Student Technology Information - IT resources to enable student success
• A SysNews Dashboard has been created to provide timely news and updates about UNCP systems, applications, and infrastructure. 
• Travel Abroad IT Restrictions and Accommodations - Information and recommendations for students, faculty, and staff 

Phone: 910.521.6260
Fax: 910.775.4337
Email: helpdesk@uncp.edu 
West Hall, Room 160
ITSM Service Portal
Remote Support Portal

Canvas 24/7 Support
Faculty: 1-833-665-7260
Students: 1-844-864-5302
Live Chat (Faculty & Students)  
Email: support@instructure.com  

Interim Hours

May 14-15, Closed
May 16-20, Mon-Fri, 8:00 AM - 5:00 PM
May 21-22, Closed
May 23, Mon, 8:00 AM - 5:00 PM

2022 Spring Schedule 

Limited support is available during evenings and weekends. Additional resources are available by using the navigation menu links.

Exceptions

January 1-3, Closed
January 4-16, Mon-Fri, 8:00 AM – 5:00 PM
January 17, Closed
March 12-20, Mon-Fri, 8:00 AM – 5:00 PM
April 15-17, Closed
May 14-15, Closed
May 16-20, Mon-Fri, 8:00 AM - 5:00 PM
May 21-22, Closed
May 28-30, Closed
July 4, Closed