Help Desk

Help Desk logo

The DoIT Help Desk offers a wide variety of services to the UNCP community. Whether technical or communications support, we look forward to assisting you.

  • FAQs: A list of some of the most frequently asked questions at the Help Desk
  • HEAT Self Service: Submit a request for assistance.  Self Service routes requests directly to the DoIT staff who can resolve issues.

Phone: 910.521.6260
Fax: 910.775.4337
Location: D.F. Lowry Building, Room 110
For online resources, use links on the right.


July 4th Holiday

Closed July 4, 2018


2018 Summer Schedule  

(see exceptions below)

Walk-in, Phone & Email Support

Mon-Thu 8:00 AM – 5:00 PM
Fri 8:00 AM – 12:00 PM

Phone & Email Support Only

Fri             12:00 PM – 5:00 PM

Online resources are available by using the links on the right.



May 5-6, Closed
May 26-28, Closed
July 4, Closed

Canvas Support for Faculty: 1-833-665-7260
Canvas Support for Students: 1-844-864-5302
ResNet Support: