Help Desk

Help Desk logo

The DoIT Help Desk offers a wide variety of services to the UNCP community. Whether technical or communications support, we look forward to assisting you.

  • FAQs: A list of some of the most frequently asked questions at the Help Desk
  • HEAT Self Service: Submit a request for assistance.  Self Service routes requests directly to the DoIT staff who can resolve issues.

Phone: 910.521.6260
Fax: 910.775.4337
Location: D.F. Lowry Building, Room 110
For online resources, use links on the right.


2020 Spring Schedule  

(see exceptions below)

Walk-in, Phone & Email Support

Mon-Fri             8:00 AM – 5:00 PM

Phone & Email Support Only

Mon-Thu            5:00 PM – 10:00 PM
Fri Close at 5:00 PM
Sat 2:00PM – 7:00 PM
Sun 2:00 PM – 9:00 PM

Limited support is available during evenings and weekends. Online resources are available by using the navigation menu links.



January 11-12, Closed
January 18-20, Closed
March 7-8, Closed
March 9-13, 8:00 AM – 5:00 PM
March 14, Closed
April 10-12, Closed

Canvas 24/7 Support for Faculty: 1-833-665-7260
Canvas 24/7 Support for Students: 1-844-864-5302
ResNet Support: