The DoIT Help Desk offers a wide variety of services to the UNCP community. Whether technical or communications support, we look forward to assisting you.
- Classroom Technology Emergency Support - Faculty who need immediate technology assistance while in class should contact the DoIT Help Desk at 910.521.6260, and select option 2.
- ITSM Service Portal - Submit a request for assistance. Incidents and requests are routed directly to the DoIT staff who can resolve issues.
- Remote Support Portal and instructions - Receive remote assistance from DoIT staff
- Keep Working - IT resources and instructions that facilitate faculty and staff being able to work away from campus
- Student Technology Information - IT resources to enable student success
- A SysNews Dashboard has been created to provide timely news and updates about UNCP systems, applications, and infrastructure.
- Travel Abroad IT Restrictions and Accommodations - Information and recommendations for students, faculty, and staff
Phone: 910.521.6260
Fax: 910.775.4337
Email: helpdesk@uncp.edu
West Hall, Room 160
ITSM Service Portal
Remote Support Portal
Canvas 24/7 Support
Faculty: 1-833-665-7260
Students: 1-844-864-5302
Live Chat (Faculty & Students)
Email: support@instructure.com
Winter Break Hours
December 11-22, Mon-Fri, 8:00 AM – 5:00 PM
December 23-31, Closed
January 1-3, Closed
January 4-16, Mon-Fri, 8:00 AM – 5:00 PM
January 17, Closed
2022 Spring Schedule
(beginning January 18)
| Walk-in, Phone & Email Support | |
| Mon-Fri | 8:00 AM – 5:00 PM |
| Phone & Email Support Only | |
| Mon-Thu | 5:00 PM – 10:00 PM |
| Sat-Sun | 2:00 PM – 9:00 PM |
| Classroom Technology Emergency Support | |
| Mon-Thu | 8:00 AM – 8:00 PM |
| Fri | 8:00 AM – 5:00 PM |
Limited support is available during evenings and weekends. Additional resources are available by using the navigation menu links.
Exceptions
January 1-3, Closed
January 4-16, Mon-Fri, 8:00 AM – 5:00 PM
January 17, Closed