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BraveWeb/Network Account FAQs

I am an incoming student and need BraveWeb, BraveMail and Canvas accounts.

BraveWeb, BraveMail and Canvas use the same account credentials. Activating your BraveWeb/network account grants access to all three.  

For instructions on activating your BraveWeb account, click here.  If you have not been given a secret code yet, you will need to contact Admissions at 910.521.6262.  For BraveMail account information, click here

How do I access my BraveMail account?

Instructions for accessing your BraveMail account and setting up BraveMail on a Mobile device are available by clicking here

I forgot my password... What do I do now?

You can reset your password yourself by going to https://aka.ms/sspr (provided you have registered for Self-Service Password Reset). If you are unable to reset your password, call 910.521.6260 or go by the DoIT Help Desk for further assistance. Assistance for account credentials cannot be provided by email.

I was trying to activate my BraveWeb account and got the following message: "Query resulted in multiple users, please contact a staff member."

This error occurs when your last name, zip code and date of admission are identical to another incoming student. You will need to call the DoIT Help Desk at 910.521.6260 to have this issue corrected. Due to the nature of the error, you must call or go by the Help Desk. Assistance with account credentials cannot be provided by email.

I was trying to activate my BraveWeb account and got the following message: "No account was found for last name 'XXXXX', zip code '00000' and the secret code you supplied."

1) Please make sure you are entering a secret code as requested. If you have not been given a secret code yet, you will need to contact Admissions at 910.521.6262. 

2) If you are a readmitted student who has been gone for one academic year or less and you still remember your old password, you can just log into the account. 

3) Otherwise, you will need to call the DoIT Help Desk at 910.521.6260 to have this access issue corrected. Due to the nature of the error you must call or go by the Help Desk. Assistance with account credentials cannot be provided by email.

I am faculty/staff and cannot log in to BraveWeb with my student username to check grades for a class I am taking.

Faculty and staff will need to sign in to BraveWeb with their faculty/staff accounts. If you are taking classes, your student information will be accessible from Banner Self Service.

 

If you have other questions, use the navigation menu links or contact the DoIT Help Desk.