Multi-Factor Authentication

multi-factor authentication image


DoIT has made it easier than ever for you to add more security for your credentials. Multi-factor Authentication, or MFA, is a security enhancement that allows you to present two pieces of evidence when logging in to an account. Your credentials fall into different categories, like something you know (like a password or PIN), something you have (like a mobile device). Your credentials must come from two different categories to enhance security. Simply entering two different passwords would not be considered multi-factor. Entering a password and using something in your possession like a mobile phone is a good example of MFA.

UNCP requires Multi-Factor Authentication (MFA) for your account when logging in while you are on campus as well as away from campus. The available second factor options include: 

  • Microsoft Authenticator mobile app 
  • Phone (Mobile phone SMS text message or voice call) 

The Microsoft Authenticator mobile app is recommended as it is the most secure and easy to use.  View a video about how to secure your account and set up Microsoft Authenticator.


How to Register or Make Changes for MFA 

  1. Login to your Office 365 account. 
  2. Click your profile icon in the upper right. 
  3. Choose View Account (or My Account). 
  4. Choose Security info. 
  5. Choose + Add Method (You may add multiple methods). 
  6. Set your default sign-in method. 

You may also go through this process to add or change an authentication method.


How Will MFA Authentication Work? 

When you first sign-in to Office 365 in your browser from a device while away from campus, you will be required to use MFA. 

  • Authenticator app – an approval request will be sent to your mobile device. 
  • Phone – a verification code will be sent or a call will be placed to your phone. 


Will I Be Required to Use MFA With Each Sign-in? 

Once you have successfully signed-in, you will not be required to use MFA for every subsequent sign-in attempt from the same device. Security tokens stored in the background ensure a safe login and help reduce the number of times you must actively approve a sign-in.  


Will I Be Required to Use MFA With My Mobile Device or Outlook Client? 

No.  MFA will not be required when using an email app on your mobile device or using your Outlook client from your desktop.