Important COVID-19 Update

Read more about UNCP's response to COVID-19. 

Office 365 FAQs

This page is designed to give faculty and staff answers to the most frequently asked questions. 

Email

New Features

Mobile Access

Chromebook and iPad Use

OneDrive

top

 

Email

top

What are my archive options?

Archiving email is a good practice.  It removes the clutter from communications.  Archiving emails gets them out of the Inbox, etc. while still making them available and searchable.  Users generally use the primary mailbox’s Archive folder, and periodically manually, or admins will move emails to the Online Archive.  Emails are still accessible in both locations.

Feature Archive Folder Online Archive
Right click on one or more emails and select “Archive” option in desktop, browser, and mobile apps Yes No
Contents in this archive count towards mailbox limit Yes No
Can see this archive in browser access Yes Yes
Can see this archive in mobile access Yes No
Can search this archive Yes Yes, in Outlook 2016. Yes in browser, but not part of Inbox search - must select the archive first
Admin can add archive policies to automatically move emails to this archive after a certain period of time (typically 1 year) No Yes

top 

I can't see all of my email online, what do I do?

If you are using Office 365 online, folders may need to be expanded. To the left of the Inbox, click the word "Folders".  If all folders aren't displayed, click "More" at the bottom of the list.

top

How do I access my email via a browser?

Simply go to https://outlook.office.com.  When prompted for login, use username@uncp.edu where username is your UNCP network username and password is your UNCP network password. Make sure you are using the most current version of Edge, Chrome, Firefox, or Safari browser.  If you need help getting started, see this Microsoft Get help with Outlook on the web link.

top

If I’m accessing my email via browser only, can I work on email offline?

Yes, in your browser, select Email, then Settings ( gear in upper right), then “offline settings”, then click the box to enable offline access.

top

How can I access a shared mailbox online?

  • Go to https://outlook.office.com
  • Log in using your username@uncp.edu and your UNCP network password. 
  • After your Inbox opens, click on your account profile picture in the upper right corner.
  • Select Open another mailbox…
  • Type in the email address or mailbox name and then select from the list.
  • Click Open. It will open in another tab of your browser.

top

How do I share access to my calendar?

In the browser, select “Calendar” in the App Launcher (icon in upper left).  Once calendar shown, select “Share” on top actions bar.  Enter the name of person you want to share your calendar with, and in the drop down, select level of sharing desired.  You can also set what level of access all internal users can see of your calendar.

top

How do I add a delegate for access to my email and calendar?

If you had a delegate in place before the migration, you will need to add them again after the migration. To add a delegate, in the browser, select “Calendar” in the App Launcher (icon in upper left).  Once calendar shown, select “Share” on top actions bar.  Enter name of person you want to share your calendar with, and in the drop down, select level of sharing desired. In the drop down of sharing options, select “Delegate” and select desired level of delegation for that particular user.

top

What is Data Loss Prevention and are we using it?

Yes, we will be using DLP policies to protect certain types of files/content being shared with the wrong audience.  As an example, you may see a pop-up of one of these policies if you accidently try to send a file that should not be shared externally.  You may also see a red icon overtop of one of your Microsoft icons. Mousing over the red icon will show why the file is flagged by a DLP policy.  You may also get an email bounce back if you try to send something externally that is protected by DLP and not to be shared externally.

top

What if I accessed email via POP3, IMAP, or a device using SMTP?

In addition to your email and password, you will need the info below or the access approach you are using:

POP3 setting:

  • Server name: outlook.office365.com
  • Port: 995
  • Encryption method: TLS

IMAP setting:

  • Server name: outlook.office365.com
  • Port: 993
  • Encryption method: TLS

SMTP setting:

  • Server name: outlook.office365.com
  • Port: 587
  • Encryption method: STARTTLS

top

New Features


Office 365 ProPlus – what’s new?

Office 365 ProPlus is a cloud-friendly version of Microsoft Office that makes it easier to get work done, share with others, and leverage OneDrive for saving and retrieving files.  Office ProPlus is different from Office 2016 in that you will get ongoing small updates and enhancements to the suite, without the need to install new versions, etc.

top 

Mobile Access


What do I need to do to get email on my Android or Apple phone or tablet?

Set up mobile access to your email by going to this link and following the instructions. 

 
Is there an overview of the Outlook mobile app?

Yes, see this Microsoft link. It can be used in place of the native email apps on phones and tablets.

top 

Chromebook and iPad Use


Can I configure my Google Chromebook to use Office 365?

Yes.  To improve your experience, download the following Google Play store apps you desire to use:

  • Microsoft Outlook – email and calendar app (setup link)
  • Microsoft Word – optional, if you want to view/edit Word files
  • Microsoft Excel – optional, if you want to view/edit Excel files
  • Microsoft PowerPoint – optional, if you want to view/edit PowerPoint files
  • Microsoft OneNote – optional, if you want to view/edit OneNote files
  • and there are more that support Office 365 capabilities…

 top

Can I configure my Apple iPad to use Office 365?

Yes, follow the instructions on this link to set up email for the native Apple mail app, or Outlook mobile app.  This link provides information about installing other Office mobile components.

top

OneDrive


What’s OneDrive?

OneDrive for Business is 1 TB (terabyte) of personal storage space allocated to each user of Office 365.  There are several variations of the OneDrive software.

  • OneDrive (this is the consumer version and should NOT be used)
  • OneDrive for Business (this is the older version that should NOT be used)
  • OneDrive – University of North Carolina at Pembroke (this is the OneDrive for Business version to use)
    • OneDrive UNCP FAQs (pdf