Student Complaints

Student complaints, including claims that their rights under law or university policy have been violated, may be resolved by a two-step process.

Step 1 – All Students:

The initial responsibility for resolving the complaint resides with the institution. Your first step as a student, regardless of residency, is to follow UNC Pembroke's Complaint Process. Students should first be encouraged to discuss their complaints directly with the person responsible. If the issue is not or cannot be resolved through discussion with the responsible person, then the student should complete the Student Complaint Form and submit it to department chair or supervisor of the person against whom the complaint is to be made. For more information regarding UNC Pembroke's Complaint Process, please contact the Interim Director of Student Conduct:

Nichole Batt
University Center Annex 207
PO Box 1510 Pembroke, NC 28372
Phone: 910.521.6851
nichole.batt@uncp.edu
www.uncp.edu/campus-life/student-conduct

Concerns should be expressed as soon as possible after the event occurs; some of the procedures below have specific deadlines for filing grievances or complaints.

Step 2 - Your Residency Determines Your Next Step:

  • Most Out-of-State Students: If a complaint cannot be resolved after exhausting UNC Pembroke's Complaint Process (Step 1), then out-of-state students residing in NC-SARA (National Council for State Authorization Reciprocity Agreement) states, which includes all states except California, may submit complaints to SARA-North Carolina. SARA-North Carolina operates under NCSEAA (North Carolina State Education Assistance Authority). Access the Complaint Form at SARA-North Carolina Student Complaint Process web page.

Contact Information for NCSEAA c/o SARA North Carolina:
P.O. Box 14103
Research Triangle Park, NC 27709
Toll free: 855.SARA.1.NC (727.2162)
Local: 919.549.8614, ext. 4667
Fax: 919.248.6667
Email: information@saranc.org

Contact Information for North Carolina Post Secondary Education Complaints:
North Carolina Post Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
Phone: 919.962.4550
Email: studentcomplaint@northcarolina.edu

Additional Resources:

Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, Georgia 30033-4097
Phone: 404.679.4500
Contact: http://www.sacscoc.org/FAQTOC.asp

National Council for State Authorization Reciprocity
3005 Center Green Drive, Suite 130
Boulder, Colorado 80301
Phone: 303.848.3275
Email: info@nc-sara.org
Contact: http://nc-sara.org/content/contacts