Important Updates about COVID-19

Read more about UNCP's response to COVID-19.

Payment Options

1.  How and when will I receive a bill? After June 30, 2009 UNC-Pembroke will send electronic bills to all students on a monthly basis. Once the bill is available online an email notice will be sent to the student’s email address and authorized user’s email address if applicable. Account balances are always available through the Braveweb online account center.

2. When is payment due? by 5:00 p.m.

  • Summer Session II

    • July 7, 2020
  • Fall 2020
    • July 31, 2020
  • Spring 2021
    • January 6, 2021

3.  Where can I see my account balance and information?

Students may see their account balances by accessing their online account center through their BraveWeb account from any computer.  Computer labs are located in academic buildings across campus, Mary Livermore Library and the University Center. Accessing their BraveWeb accounts at these sites will eliminate the need of a personal computer.

4.  How can my parent access my account? 

The University of North Carolina at Pembroke is subject to the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99).  FERPA is a federal law that protects the privacy of student education records. This means that student billing balances, billing detail and financial aid data cannot be given over the phone to anyone. This information will be available online or directly to the student with proper identification (picture id). Authorized Users can be added by the Student through their Online Account.

Instructions to grant access to authorized users

  1. Student will sign into BraveWeb account
  2. Click “Online Account Center”
  3. Click “Authorized User”
  4.   Enter e-mail address of authorized user
  5.   Answer two yes or no access questions
  6.   Click “Continue”
  7.   Authorized user will receive an email with a password. Authorized user must utilize the following link to log into the Online Account Center.
  8.   Authorized user link:https://epay.uncp.edu/C20230_tsa/web/index.jsp
  9.   Click “Agree”
  10.   Click “Continue”

Authorized user will receive an email with a password.  Authorized user must utilize the following link to log into the Online Account Center

https://epay.uncp.edu/C20230_tsa/web/index.jsp

5.  What are the different payment options?
Cash, check, Visa, MasterCard, financial aid, loans, and outside sponsors. Your BraveWeb online account center will accept Visa, MasterCard and Electronic Check (ACH).  Any overpayment created within a semester will be refunded to the student.

6.  What do I need to provide Student Accounts if I have an outside sponsor?

 Bring an authorization form from the sponsor stating what expenses and amount that will be covered for that semester.

7.  Can I pay my balance in installments to the University? Fall 2020 begins July 15, 2020

 The University of North Carolina at Pembroke understands that sometimes you need some help managing your tuition bill. That’s why we offer the University of North Carolina at Pembroke tuition payment plan. Payment plans are convenient, manageable payment solutions that give you the option to pay tuition in interest-free monthly installments, rather than one lump sum. Tuition payment plans offer:

  • More time to pay. Spread your tuition payments over a period of several months.
  • Interest savings. Use a payment plan to make monthly payments, interest free. You can also use a plan in conjunction with traditional student loans and financial aid.
  • Convenience. You can enroll in a plan, manage your account and make payments online, 24 hours a day.

There are no payment plans for summer school.

  • To Determine your monthly payment:

    • Add total expenses for:

      • Tuition
      • Fees
      • On-campus housing
      • On-campus meal plan
      • Books cannot be budgeted into payment plans
    • Minus any estimated aid
    • Divide by number of monthly payments

8.  How do I waive the school’s insurance because I already have insurance? Since you already have insurance coverage you must complete the waiver on-line at www.bcbsnc.com/student each Fall & Spring.  Please print out and keep the confirmation number and e-mail you receive for the student accounts office in case we need to contact Blue Cross Blue Shield of North Carolina on your behalf.

9.  Parking Permits

  • Required for parking on campus
  • Permits must be paid for at the Campus Police Office in the Business Services Building. 
  • Please have your vehicle registration/information and drivers license to fill out the required registration form.
  • Permits are valid for 1 year only from August 20XX-August 20XX

10.  When will I receive my loan?
Contact your Financial Aid Counselor

11.  Why was my financial aid/loan reduced or taken away? Contact your Financial Aid Counselor

12.  Am I due a refund? How can I receive my refund? Review your account through BraveWeb and the Online Account Center Effective July 1, 2008, refunds will be processed using direct deposit. This is based on Federal Policy requiring the elimination of manual processing and distribution of refund checks. Please contact the Bursar's Office in Lumbee Hall, room 109 or call 521-6855 regarding direct deposit information. 

Steps to receive direct deposit refunds

  1. Student will sign into BraveWeb account
  2. Click “Online Account Center”
  3. Click “Electronic Refunds” located under my profile setup.
  4. Click “Add”
  5. Enter bank account information
  6. Click “Save”

 13.  How do I receive my financial aid or loan refund check if I do not set up an account for direct deposit?
Refund checks will be mailed to the payee’s permanent address on file in the Registrar’s Office.

14.  I paid for my tuition. When will UNCP send out the forms that state that information so I will be able to get proper credit when I file taxes? Students enrolled in courses for academic credit at UNCP during any academic period will be mailed a Form 1098-T by January 31, if required by IRS regulations. This form contains important tax information that is being furnished to the IRS. Please note that the 1098T reports amounts BILLED, not PAID. The 1098-T includes qualified tuition and fees billed to you during the calendar year as well as scholarships or grant aid applied to your account during the year. UNCP is not required to issue a 1098-T to: Students whose qualified tuition and related expenses are entirely waived or paid entirely with scholarships or grants (when Box 4 is greater than Box 2).  Qualified tuition and related expenses as defined by the IRS include UNC-Pembroke’s tuition and mandatory fees only.

15.  Can personal checks be cashed at the Student Accounts/Cashier's Office?
No.

16.  Can refund checks be cashed at the Cashier's Office?
No. Lumbee Bank will cash University checks with proper identification.

Payment Options

Tuition and fees are due and payable prior to the beginning of each semester. Failure to pay all billing charges may cause a student’s schedule to be cancelled for non-payment. Students with outstanding balances will not be allowed to register for a future semester and will be subject to Penalty and Interest charges.

 

Cashier’s Office—cash or check only (No Debit/Credit Cards)

 

ePay (electronic payment from checking/savings account or debit credit ⫸

International Credit/Debit ⫸

Section 529 College Savings Plan ⫸

Mail ⫸

 

ePay

The University’s preferred method of payment, ePay, allows students to pay their bills online with an eCheck. Funds are electronically withdrawn from a student’s checking or savings accounts* with no fee, and payments are posted to the student’s account immediately.

 (Please check with your Bank to verify that you can pay with an eCheck or savings account)

 

Using ePay, students may also pay with a credit/debit card; however, a 2.85 % non-refundable service fee is charged by PayPath on all debit/credit card payments. Students should follow these steps to pay their bill online.

 

UNCP.EDU > QuickLinks > BraveWeb > Login to BraveWeb > Online Account Center > Make a Payment

 

  1. Log into the site https://braveweb.uncp.edu/about/about.php using your Braves ID and password
  2. View your ‘Student Homepage’
  3. Search Braveweb Links… at top…Online Account Center
  4. Click the Online Account Center link
  5. My Account—you can view Account Activity, (itemized account information), Statements (issued on Tuesday), Payment History, Consents and Agreements.
  6. Make Payment—you will be transferred to a secure payment site, where you will be able to complete the payment process. Disable popup blockers.
  7. Select either Current account balance or Pay by term or you may enter a $ amount in the box—Continue to the next step
  8. Select Method—also verify the Amount you are paying—Continue to the next step

Electronic Check (checking/savings**)—Do not enter your debit card, an example of a check is given in the Example, you must have a Routing number and Bank account number. You will be transferred to a secure payment site (PayPath) where you will be able to complete the payment process.

Debit/Credit Cards—You will be transferred to a secure payment site (PayPath) where you will be able to complete the payment process.

  1.  Review your payment information and select the ‘Confirm’ button to complete your transaction
  2.  View and print your payment confirmation
  3.  Review your emailed confirmation of your payment

**Some savings accounts do not allow this type of transaction. If you are unsure, please contact your bank.

 

Parent/Guardian/Authorized User—ePay Access

 

Students should follow these steps to authorize the Cashier’s Office to discuss confidential account information with a parent or other guardian.

UNCP.EDU > QuickLinks > BraveWeb > Login to BraveWeb > Online Account Center

  1. Log into the https://braveweb.uncp.edu/about/about.php using your Braves ID and password
  2. View your Student Homepage
  3. Search Braveweb Links… at top…Online Account Center
  4. Click the Online Account Center link
  5. Under My Profile Setup—on the right—Authorized User (The student account/cashier office can only discuss the student account with the student and Authorized User (per the Family Education Rights and Privacy Act (FERPA)
    • You can give others (parents, employers, etc.) the ability to access your account information. In compliance with the Family Educational Rights and Privacy Act of 1974 (FERPA), your student financial records may not be shared with a third party without your written consent. Adding an authorized user is your written consent that an individual may view your account information and make payments on your behalf. Please note that authorized users DO NOT have access to your stored payment methods, academic records, or other personal information.
  6. Enter the Email address of the authorized user
  7. An Agreement to Add Authorized User will appear—read the agreement—and click on the I Agree
  8. Once this is finalized then the authorized user should receive an email where they can set their account up
  9.  Students can choose to add, edit, or revoke Authorized Users as desired.
    • If an authorized user has set up a payment plan, if you revoke their rights the payment plan will be discontinue and payment in full is expected.

Authorized Users

  1. You will receive 2 emails to the account the student set-up—one will confer that you have been granted access—one will have your email address and temporary password
  2. Within the email you will have the following link:  https://epay.uncp.edu/C20230_tsa/web/login.jsp
  3. Change the temporary password one in the website
    • This will grant you access to Student Accounts / Billing / Payment—grants access to view and print current and past bills, view current change and grants the ability to pay online.        
    • The student can grant access tax information to view and print the 1098T form. The student must grant an Authorized user access in order to access tax information.

Quick Access

                               

Instructions to grant access to authorized users

  1.   Click “Authorized User”
  2.   Enter e-mail address of authorized user
  3.   Answer two yes or no access questions
  4.   Click “Continue”
  5.   Authorized user will receive an email with a password. Authorized user must utilize the following link to log into the Online Account Center.
  6.   Authorized user link:https://epay.uncp.edu/C20230_tsa/web/index.jsp
  7.   Click “Agree”
  8.   Click “Continue”

Authorized user will receive an email with a password.  Authorized user must utilize the following link to log into the Online Account Center

https://epay.uncp.edu/C20230_tsa/web/index.jsp

ePay Troubleshooting Tips

If you are experiencing difficulties paying your bill through ePay, follow these steps to troubleshoot, or call the Student Accounts Office for assistance.

  1. ePay is designed to work with Internet Explorer 6.0 and higher (with 128-bit encryption). If you are using an older browser, you may need to upgrade in order to utilize ePay. You can upgrade your browser by clicking Internet Explorer 11.0. Then follow the instructions to download Internet Explorer 11.0.
  2. If your Internet Service Provider (ISP) is AOL, you may need to open an additional browser session for ePay (this is because AOL’s modified browser may not work correctly with some secure sites such as ePay). To do this, access the Internet as you normally would. Once you are connected, double-click the Internet Explorer icon to open it. Use this newly opened browser to access the ePay website.
  3. Your user ID is your Unity ID. Be sure that you are using only your Unity ID and not your entire email address. This means that you should not include “@bravemail.uncp.edu” in the user ID box.
  4. For additional assistance email student.accounts@uncp.edu with the following information:
    • operating system
    • browser version
    • internet service provider
    • the exact error message you are receiving

 

Section 529 College Savings Plan

With a 529 College Savings Plan, the parent/student accesses funds and sends a check to the University. Parents and/or students must contact their 529 plan administrator directly and follow their procedures to process a withdrawal. All 529 plans have different forms and request different documents. Every state (including Washington, DC) offers a state section 529 plan. Please visit your 529 plan’s website to see what information is required to support a withdrawal request.

If your plan requires a copy of your eBILL as proof of qualified direct educational expenses, you may print your statement from the your Braveweb—Online Accounting Center.

Instructions:

  1. Contact your 529 provider(s) well in advance of the due date to ensure the University receives payment by the deadline.
  2. Decide where to send the tuition check. We recommend that 529 checks be sent directly to you. Once the check clears your account, you would then remit payment via our ePay service though your Braveweb—Online Account Center.

Checks may be sent directly to the University. Checks should be made payable to University of North Carolina at Pembroke. Reference the student’s full name and nine-digit Student Banner ID number. Mail your check to:

University of North Carolina at Pembroke
University Cashier’s Office
P.O. Box 1510
Pembroke NC 28372

  1. View more details about 529 College Savings Plans at the Saving For College website.
  2. Find additional information about the tax benefits of a 529 plan at www.irs.gov.

Have questions about your NC 529? Please contact the College Foundation of North Carolina at CFNC.org or their toll-free number at 1.800.600.3453.

Tuition Reimbursement

Any arrangement between an employee and an employer for tuition reimbursement is between those two parties. The University does not extend payment deadlines based on such arrangements. Tuition and fees are due at the beginning of each semester.

Further questions and concerns by emailing student.accounts@uncp.edu

Payment by Mail

Payments sent to the University must be payable in U.S. Dollars and made payable to University of North Carolina at Pembroke.

  • check drawn on a U.S. bank
  • Money Order
  • cashier’s check drawn on a U.S. bank 

Mail scholarship checks to:

University of North Carolina at Pembroke
Office of Financial Aid
P.O. Box 1510
Pembroke NC 28372

If you are shipping by UPS, FedEx or DHL, mail your package to:

University Receiving

Attention: Office of Financial Aid
University of North Carolina at Pembroke
One University Drive

Pembroke, NC 28372

 

Include your nine-digit Student ID (not your Social Security number) on your check or include the payment/remittance stub from the PDF copy of your billing statement.

International Credit/Debit Card

University of North Carolina at Pembroke has partnered with Flywire to offer an innovative and streamlined way to make international tuition payments. Flywire’s mission is to save international students and their families money that would otherwise be lost on bank fees and unfavorable foreign exchange rates. With Flywire, you are offered excellent foreign exchange rates, allowing you to pay in your home currency (in most cases) and save a significant amount of money, as compared to traditional banks.

Flywire offers different payment options depending on which country you are paying from. If the credit/debit card option is available for your payment, Visa or MasterCard will be automatically displayed as payments options when you make a payment request on their website.

International Students:

To make your payment, visit uncp.flywire.com
If you require any help with your payment, visit www.flywire.com/help

  • To get started, select the country from which funds will be coming and the payment amount in US dollars you wish to make to your student bill.
  • In most cases, the US dollar amount will be converted into your home currency at preferential exchange rates, which will translate into savings for you.
  • Select your payment method (MasterCard or Visa).
  • Enter the card number, security code, expiration date and card holder name to complete the payment.
  • You will receive an email to confirm receipt of payment.
  • Flywire will then forward the US dollar amount to University of North Carolina at Pembroke, where it will be directly credited to your student billing account. Please allow 2 to 3 business days for your payment to be delivered to University of North Carolina at Pembroke. You will receive a payment delivery confirmation when that happens.
  • At any time, you will have a dedicated customer service team reachable via chat, Skype, email and phone to answer any of your questions.