Division of Information Technology

ResNet Help

Phone: 910.522.5710

E-mail: resnet@uncp.edu  (Include username and phone number.)

D.F. Lowry room 122

  • Monday-Friday, 8:00am-11:30am & 1:00pm-4:30pm

Livermore Library room 239

  • Sunday, 2:30pm-11:00pm
  • Monday-Thursday, 5:00pm -10:30pm
  • Friday, 5:00pm-8:30pm
  • Saturday, 11:00am-7:30pm

What you should do before requesting ResNet technical support

  1. When connecting to ResidentialWiFi or BraveWiFi, if you are having difficulty displaying a web page or you are getting a security certificate error, try browsing to safeconnect.uncp.edu and login to SafeConnect.
  2. Visit the ResNet Troubleshooting page.
  3. If the problem still persists, write down the nature of the problem.
  4. Contact ResNet support at 910.522.5710 or resnet@uncp.edu. Provide details of the nature of the problem.
  5. Make an appointment to bring your computer in for assistance. Bring your computer and power cord.  (If using a wired connection, you'll also need your Ethernet cable).

Note: ResNet assistance is limited to network and Internet connectivity issues including the SafeConnect Policy Key.


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