Division of Information Technology
Division of Information Technology

Help Desk


The DoIT Help Desk offers a wide variety of services to the UNCP community. Whether technical or communications support, we look forward to assisting you.

help desk

Help Desk FAQs: A list of some of the most frequently asked questions at the Help Desk

Use HEAT Self Service to submit a request for assistance.  Self Service routes requests directly to the DoIT staff who can resolve issues.


General Assistance

Phone: 910.521.6260
Fax: 910.775.4337
Email: doit.helpdesk@uncp.edu
Location: D.F. Lowry Building, Room 110

For online resources, use links on the left.


Due to the Easter Holiday, the Help Desk will be closed
Friday-Sunday, April 14-16, 2017


2017 Spring Semester Hours (see exceptions below)

Walk-in Hours:

M-F  8:00 AM – 5:00 PM

Phone & Email Support:

M-Th 8:00 AM – 10:00 PM
F 8:00 AM – 5:00 PM
Sat 2:30 PM – 7:00 PM
Sun 2:30 PM – 9:00 PM

Limited support is available during evenings and weekends.

Online resources are available by using the links on the left.



January 3-6, 8:00 AM-5:00 PM
January 7-8, Closed
January 14-16, Closed
March 4-5, Closed
March 6-9, 8:00 AM - 7:00 PM
March 11, Closed
April 14-16, Closed
May 6-7, Closed

Blackboard Second Tier Support:  bb.support@uncp.edu
ResNet Support:  resnet@uncp.edu