Important Updates about COVID-19

Read more about UNCP's response to COVID-19.

Wepa FAQs

Where are the Wepa printers located?
Which kiosks are accessible?
Ways to print?
Where can I access User Guides? 
How do I connect my personal devices for Wepa printing?
Who do I contact if I’m experiencing issues?
What if I don’t have my Braves Card to release print jobs?
How can non-university users access Wepa printers?
What if I’m a remote or online student?
How much does it cost to print?
How much can I print with preloaded funds?
Are all yearly funds ($30) available at once?
How can I add additional funds?
Why am I charged a $0.40 fee if I use my credit card to print?
What happens if I’ve added additional funds and the preloaded funds reset?
How do I get a Refund?
What are the advantages of using the Wepa Kiosks?
Do the Wepa print stations use recycled paper?

 
Locations

Wepa kiosks are installed in twelve locations:

  1. Business Administration:  1st Floor, vending machine area
  2. DF Lowry:  1st Floor, Classroom Hallway near Starbucks
  3. Dial:  1st Floor, Main Hallway
  4. Education:  1st Floor, Room 137 Teacher Resource Library
  5. Livermore Library:
    • 1st Floor, near Research Services
    • 2nd Floor, Computer Lab 232 (Braves Print equipped with scanner)
  6. Oxendine:  1st Floor, vending machine area
  7. Sampson:  1st Floor, vending machine area
  8. University Center:
    • 1st Floor, Computer Lab 158 (Braves Print equipped with scanner)
    • 1st Floor, UC Lounge area
  9. Weinstein:  
    • 1st Floor, entrance to dining area
    • 2nd Floor, Computer Lab 258

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Which kiosks are accessible?

All Wepa kiosks are wheelchair accessible. For visually impaired users, the Library and UC labs have a workstation available next to the kiosk configured with a print and release option.
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Ways to Print

Wepa offers 7 upload methods to suit every student's personal preference.

  • Cloud
  • Computer (OSX and Windows)
  • Email
  • LMS (Canvas)
  • Mobile
  • USB
  • Web

Once a file is sent to print, it will be available for release for up to 6 days. Instructional guides for each method can be found on Wepa's How It Works page.
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Where can I access User Guides?

User Guides are available on the Wepa site. Click here to access them.
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How do I connect my personal devices for Wepa printing?

Download the appropriate Wepa Print app or Wepa Print Driver on your device. Get the information here.
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Who do I contact if I'm experiencing issues?

Wepa provides technical support via phone, email or chat.  Their operating hours are Monday - Friday, 7am - 7pm, EST. If outside of operating hours, leave a voicemail or email to be contacted at the next available time. Click here for contact information.
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What if I don’t have my Braves Card to release print jobs?

You can still print on campus using the computer labs or your personal devices. Without a Braves Card, you can print by logging into the kiosk with your UNCP username and password.
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How can non-university users access Wepa printers?

Non-university users, including library patrons and general members of the public, may use the Wepa printing stations located across campus. To do so, you will first need to create a Wepa account. Instructions on how to use the kiosks can be found here.
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What if I’m a remote or online student?

All students are given the same available funds each semester. Remote students can still print at any Wepa kiosk on or off campus. To find a location near you, go to wepanow.com/maps.
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How much does it cost to print?

$0.08 per black & white page
$0.15 per duplex black & white page
$0.25 per color page
$0.40 per duplex color page
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How much can I print with preloaded funds?

Funds are preloaded, $10 per semester (Fall, Spring, Summer I & II combined). These funds roll over to the following semester until they are reset at the beginning of Fall semester.
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Are all yearly funds ($30) available at once?

No. The funding is based on each semester's student fees that have been paid by the student and are therefore allocated at the start of each semester.
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How can I add additional funds?

You are able to add funds at any kiosk or online. Instructions on how to deposit funds to your Wepa account can be found here.
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Why am I charged a $0.40 fee if I use my credit card to print?

This is a fee being imposed by financial institutions every time you use your credit/debit card to pay for a print job. Avoid this fee by using your credit/debit card to load at least $5 into your Wepa account, then select Wepa account as your method of payment. You are not charged a transaction fee when you use your credit/debit card to deposit money into your Wepa account in at least $5 increments, which you are able to do at a kiosk or online at Wepa’s website.
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What happens if I’ve added additional funds and the preloaded funds reset?

Your preloaded funds are separate from your personal funds. You will not lose the funds you’ve added.
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How do I get a Refund?

Refunds are issued for any print that has a defect. You must request a refund within 3 business days of the incident. Depending on the situation a picture of the print may be needed for a refund to be processed. This is to help with finding out what caused the problem and to eliminate fraudulent refund requests. You can find out more about refunds and the information needed for refunds on Wepa's support site.
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What are the advantages of using the Wepa Kiosks?
  • Quality: Clear, crisp 4-color or black & white prints on a 50% recycled 24lb paper.
  • Print Anywhere: Cloud technology lets you send documents to your Wepa account that can be printed at any Wepa kiosk at any campus.
  • Convenient: Print from smartphones, any computer, USB drive, and the kiosks directly.

Contributes to green initiatives: No wasted paper. Pay for only what you want to print. Delete the unwanted items from your queue.
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Do the Wepa print stations use recycled paper?

Wepa has partnered with PrintReleaf to certifiably reforest all of their customer’s printing production. Learn more on the PrintReleaf website.
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