The DoIT Help Desk offers a wide variety of services to the UNCP community. Whether technical or communications support, we look forward to assisting you.
FAQs: A list of some of the most frequently asked questions at the Help Desk
Use HEAT Self Service to submit a request for assistance. Self Service routes requests directly to the DoIT staff who can resolve issues.
Upgrade to Banner 9 (link)
Location: D.F. Lowry Building, Room 110
For online resources, use links on the left.
The UNCP Help Desk will operate on condition 2--suspended operations--from 12 p.m. Wednesday until 8 a.m. Thursday morning. Tickets and voicemails will be monitored throughout the day.
All classes and activities beginning after 12 p.m. on Wednesday will be cancelled. More information can be found at: uncp.edu/news/winter-weather-wednesday-january-17
2018 Spring Semester (see exceptions below)
Walk-in, Phone & Email Support Hours:
|Mon-Fri||8:00 AM – 5:00 PM|
Voicemail & Email Support Hours:
|Mon-Thu||5:00 PM – 10:00 PM|
|Fri||Close at 5:00 PM|
|Sat||2:30 PM – 7:00 PM|
|Sun||2:30 PM – 9:00 PM|
Limited support is available during evenings and weekends.
Online resources are available by using the links on the left.
January 13-15, Closed
March 3-4, Closed
March 5-8, 8:00 AM - 7:00 PM
March 10, Closed
March 30-31, Closed
April 1, Closed
May 5-6, Closed