Appeals are reviewed first by the Access Services/Reference Librarian. If the appeal is denied, the patron may submit an appeal to the Assistant Dean for Research Services. If the second appeal is denied the patron may make a final appeal to the Dean of Library Services. The decision of the Dean is final and may not be further appealed. Patrons should note that in the majority of cases, appeals that are initially denied are unlikely to be overturned further up the appeals hierarchy.