The University of North Carolina at Pembroke is required to comply with other states’ laws regarding the delivery of distance education.
Distance education includes any traditional, online, and hybrid program or course involving instruction given, in whole or in part, outside the state of North Carolina.
State laws regarding distance education vary state-by-state, and even program-by-program within a state. Consequently, compliance with state authorization requirements is an ongoing process.
Notice for Applicants Outside the State of North Carolina
Admission of applicants residing outside the state of North Carolina to an online degree or certificate program or individual online course offered by UNC Pembroke is dependent upon UNC Pembroke's ability to secure authorization from the applicant's state of residence, if such authorization is required.
UNC Pembroke has been approved by the state of North Carolina to participate in the National Council for State Authorization Reciprocity Agreements (NC-SARA). NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education. Institutions that are members of NC-SARA are authorized to provide online education to students from all NC-SARA member states. Forty-eight states (all except California and Massachusetts) currently participate in NC-SARA. NC-SARA operates under the authority of four regional education compacts: the Midwestern Higher Education Compact, the New England Board of Higher Education, the Southern Regional Board and the Western Interstate Commission for Higher Education. North Carolina is one of 16 states in the Southern Regional Board compact..
Please visit NC-SARA for more information regarding state and institutional membership.
Student Complaint Process
Student complaints, including claims that their rights under law or university policy have been violated, may be resolved by a two-step process.
Step 1 – All Students:
The initial responsibility for resolving the complaint resides with the institution. Your first step as a student, regardless of residency, is to follow UNC Pembroke's Complaint Process. Students should first be encouraged to discuss their complaints directly with the person responsible. If the issue is not or cannot be resolved through discussion with the responsible person, then the student should complete the Student Complaint Form and submit it to department chair or supervisor of the person against whom the complaint is to be made. For more information regarding UNC Pembroke's Complaint Process, please contact the Director of Student Conduct, Jonathan C. Pettigrew, PhD, at 910.521.6851 or email at email@example.com. Concerns should be expressed as soon as possible after the event occurs; some of the procedures below have specific deadlines for filing grievances or complaints.
Step 2 - Your Residency Determines Your Next Step:
- Most Out-of-State Students: If a complaint cannot be resolved after exhausting UNC Pembroke's Complaint Process (Step 1), then out-of-state students residing in NC-SARA (National Council for State Authorization Reciprocity Agreement) states, which includes all states except California and Massachusetts, may submit complaints to SARA-North Carolina. SARA-North Carolina operates under NCSEAA (North Carolina State Education Assistance Authority). Access the Complaint Form at SARA-North Carolina Student Complaint Process web page.
Contact Information for NCSEAA c/o SARA North Carolina:
P.O. Box 14103
Research Triangle Park, NC 27709
Toll free: 855.SARA.1.NC (727.2162)
Local: 919.549.8614, ext. 4667
- North Carolina Residents: If your complaint is not resolved at the institutional level (Step 1), then you may refer your complaint to the North Carolina Post-Secondary Education Complaint Process of the Licensure Division of the University of North Carolina System Office. The policy is at Student Complaint Policy (PDF); the complaint form is at Student Complaint Form (PDF).
Contact Information for North Carolina Post Secondary Education Complaints:
North Carolina Post Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
- Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). SACSCOC expects individuals to attempt to resolve the complaint through all means available to the complainant, including the institution’s grievance procedures, before submitting a complaint to SACSCOC. Complete information about the SACSCOC process is at SACSCOC Procedures Complaint (PDF) (the complaint form is on the last two pages).
Southern Association of Colleges and Schools Commission on Colleges
1866 Southern Lane
Decatur, Georgia 30033-4097
- State Portal Entity Contacts. NC-SARA provides a complete list of relevant agencies with contact information for each NC-SARA state.
National Council for State Authorization Reciprocity
3005 Center Green Drive, Suite 130
Boulder, Colorado 80301
Notice to Online and Resident Students Seeking to Complete an Internship, Clinical, or Other Field Experience Outside of North Carolina
A student's ability to participate in an internship, clinical or other field experience is dependent upon the individual states authorization requirements and UNC Pembroke's authorization status with that state. Before engaging in any internship, clinical or other field experience outside of North Carolina, please check to see if UNC Pembroke is authorized for such experiences in that state. If you have any questions, please contact UNC Pembroke's Office of Online and Distance Education at 910.521.6367.
Professional Licensure Disclosure Statement
UNC Pembroke cannot confirm whether a certificate or program completed to fulfill North Carolina licensure requirements will meet the requirements for professional licensure in other states or territories.
Prior to enrollment in a professional licensure certificate or program, please contact the Office of Online and Distance Education at UNC Pembroke with any questions at 910.521.6758.