Division of Information Technology
Division of Information Technology

Help Desk


The DoIT Help Desk offers a wide variety of services to the UNCP community. Whether technical or communications support, we look forward to assisting you.

help desk

Help Desk FAQs: A list of some of the most frequently asked questions at the Help Desk

Use HEAT Self Service to submit a request for assistance.  Self Service routes requests directly to the DoIT staff who can resolve issues.


General Assistance

Phone: 910.521.6260
Fax: 910.775.4337
E-mail: helpdesk@uncp.edu

Location: D.F. Lowry Building, Room 110


2016 Fall Semester Hours (see exceptions below)

Walk-in Hours:

M-F  8:00 AM – 5:00 PM

Phone & Email Support:

M-Th 8:00 AM – 10:00 PM
F 8:00 AM – 5:00 PM
Sat 2:30 PM – 7:00 PM
Sun 2:30 PM – 9:00 PM

Limited support is available during evenings and weekends.



September 3-5, Closed
October 13, 8:00 AM - 5:00 PM
October 15, Closed
October 20-21, Closed
November 23, 8:00 AM - 5:00 PM
November 24-26, Closed


Blackboard Second Tier Support:  bb.support@uncp.edu
ResNet Support:  resnet@uncp.edu