Division of Information Technology
Division of Information Technology

Help Desk


IT Help Desk

The DoIT Help Desk offers a wide variety of services to the UNCP community. Whether technical or communications support, we look forward to assisting you.

FAQs: A list of some of the most frequently asked questions at the Help Desk

Use HEAT Self Service to submit a request for assistance.  Self Service routes requests directly to the DoIT staff who can resolve issues.

Upgrade to Banner 9 (link)


Phone: 910.521.6260
Fax: 910.775.4337
Email: doit.helpdesk@uncp.edu
Location: D.F. Lowry Building, Room 110
For online resources, use links on the left.



2018 Spring Semester  (see exceptions below)

Walk-in, Phone & Email Support Hours:

Mon-Fri 8:00 AM – 5:00 PM

Voicemail & Email Support Hours:

Mon-Thu 5:00 PM – 10:00 PM
Fri Close at 5:00 PM
Sat 2:30 PM – 7:00 PM
Sun 2:30 PM – 9:00 PM

Limited support is available during evenings and weekends.

Online resources are available by using the links on the left.

January  13-15, Closed
March 3-4, Closed
March 5-8, 8:00 AM - 7:00 PM
March 10, Closed
March 30-31, Closed
April 1, Closed
May 5-6, Closed

Blackboard Second Tier Support:  bb.support@uncp.edu
ResNet Support:  resnet@uncp.edu