Division of Information Technology
Division of Information Technology

Help Desk


The DoIT Help Desk offers a wide variety of services to the UNCP community. Whether technical or communications support, we look forward to assisting you.

help desk

Help Desk FAQs: A list of some of the most frequently asked questions at the Help Desk

Use HEAT Self Service to submit a request for assistance.  Self Service routes requests directly to the DoIT staff who can resolve issues.


General Assistance

Phone: 910.521.6260
Fax: 910.775.4337
E-mail: helpdesk@uncp.edu

Location: D.F. Lowry Building, Room 110


Summer Hours (see exceptions below)

Walk-in Hours:

M-F  8:00 AM – 5:00 PM

Phone & Email Support:

M-Th 8:00 AM – 9:00 PM
F 8:00 AM – 5:00 PM
Sat 11:00 AM – 5:00 PM
Sun 3:00 PM – 9:00 PM



August 6-7, Closed
August 8-12, 8:00 AM - 5:00 PM
August 13-14, Closed
August 15-16, 8:00 AM - 5:00 PM


Blackboard Second Tier Support:  bb.support@uncp.edu
ResNet Support:  resnet@uncp.edu