If you are having trouble with Blackboard from a particular machine there are a number of diagnostic steps you can take to ensure that your computer is in the best possible shape to give you a better experience with Blackboard.
Reseting Your Browser Settings
Blackboard can be very sensitive to certain security settings in your browser that can be easily or unintentionally miss set. Reseting these settings back to factory defaults can resolve a variety of issues. Below you can find instructions for resetting the setting in the most common browsers.
Ensure Your Software Is Up to Date Software
Make sure your software is up to date. We provide a list of the most up to date browsers and plugins compatible with our version of Blackboard along with download links.
It is also important to make sure your operating system is up to date. You can find instructions for updating your operating system below.
Check for Malware
Malware can dig deep into your browser and undermine it's ability to work well with Blackboard. It is a good diagnostic step to make sure your antimalware solution is up to date and to perform a full system scan. There are dozens of vendors with multiple products available. We have linked to the documentation and support sites (where available) of the most popular versions below, however you will need to search for your particular product and version at this sites to get the instructions which fit your computer.
Avast: Support Site
AVG: Support Site
Microsoft Security Essentials - Windows 7: Support SIte
Microsoft Windows Defender - Windows 8: Support Site
Microsoft Windows Defender - Windows 10: Support Site
ISP & Home Network Considerations
We do recommend a braodband connection for BlackBoard. Much course content is too large to be easily streamed over a dial-up connection.
When taking tests, quizes, exams or any assignment where the submission count is limited or timed we do recommend using a physical ethernet connection in lieu of wireless to avoid wireless interference.