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IE 11 and Loading Office Documents From Blackboard

Issue:

Traditionally when a browser fetches a link to a Word/Excel/Powerpoint/PDF document from within the browser, the browser initiates a download. It then downloads the whole file and then passes it to the appropriate program (Microsoft Word for instance) using the Mimetype associations to select the correct program.

However, starting in Internet Explorer 11 Microsoft has added a new feature. Internet Explorer will recognize if you are attempting to open a MS Office file, such as Word. In stead of downloading the file first and then passing the downloaded file to Word, it will instead pass the URL to the word file to Word allowing Word to download the file.

Word however is not logged into BlackBoard nor is it designed to stay loged in. When it tries to access the network URL it may prompt for a password or even freeze.

 

Solution:

Word however is not logged into BlackBoard nor is it designed to stay loged in. When it tries to access the network URL it may prompt for a password or even freeze. There is a way around this. Do not to “open” the file at the above prompt but instead to select the “save" options just beneath “open". Internet Explorer will then a few seconds later issue a second prompt at the bottom of the window, which looks like so:

You can then select “Open” from this prompt and it will open as expected.