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Accessibility Resource Center
Accessibility Resource Center
UNCP Home Student Services Accessibility Resource Center Policies & Procedures Accommodating Requests for Access to Public Services
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Accommodating Requests for Access to Public Services

1. Purpose

1.1 It shall be the policy of the State of North Carolina, its politicalsubdivisions and any other entity who contracts to provide public services including, but not limited to, education, health, social services, recreation or rehabilitation to provide those services in the most integrated setting appropriate to the needs of persons with disabilities. 

1.2 Each statutorily recognized entity shall be responsible for accommodating requests regarding accessibility to public services and programs. The following procedure shall be followed in determining the appropriate level of these services 

2. Policy and Procedure

2.1 Each covered entity shall post a conspicuous notice in public access areas containing the following information;

2.1.a. It is a discriminatory practice for a State department, institution, or agency, or any political subdivision of the State or any person that contracts with the above for the delivery of public services including but not limited to education, health, social services, recreation, and rehabilitation, to refuse to provide reasonable aids and adaptations necessary for a known qualified person with a disability to use or benefit from existing public services operated by such entity; provided that the aids and adaptations
do not impose an undue hardship on the entity involved. If you wish to request an accommodation or if you feel that you have been denied access to any public service, please contact Jim Kessler at 910.521.6695. 

2.2. The ADA Coordinator is the designated Public Accessibility

2.3. Requests for public service accommodations should be
       forwarded to the PSA Coordinator.

2.4. The PSA Coordinator will determine if the requesting party
        is “a person with a disability” under the provisions of 168-A

2.5. The PSA Coordinator will contact the appropriate department
transmit the request.

2.6. Departmental staff approves request or makes
       recommendations to management about request and includes
       “undue hardship” concerns.

2.7.     When the request is forwarded to management, it will be
           approved or rejected.

2.7.a.   If approved, PSA Coordinator contacts requesting party
           with approval details.

2.7.b.   If refused, PSA Coordinator will contact party and provide
            details of appeal 

3. Dispute Resolution Process

3.0  If a public entity or contractor decides to refuse to provide
       a requested accessibility accommodation, the following
       procedure shall apply;

3.1. The individual or entity making the decision shall provide
       a written explanation for the refusal

3.2. The PSAC shall review the decision and consult with
        the NC Office on the ADA for technical assistance
        and/or comments. The PSAC will transmit the decision
        to the consumer and will engage the consumer in
        meaningful dialogue about other possible methods
        of assuring accessibility.

3.3. If the consumer is dissatisfied with the results of
       the dialogue, they may be referred to the NC Office
       on the ADA. The NC Office on the ADA may attempt
       informal resolution of the complaint or may refer it to
       mediation or other enforcement or advocacy agencies
       for attempted resolution.

3.4. The PSAC will be responsible for keeping records of
       all requests both approved and denied and will document
       on-going efforts to provide equal accessibility in its
       delivery of services. Consumers who are dissatisfied
       with the results of disputeresolution may, at
       any time, file their complaint with the US Department
       of Justice for possible investigation.

ADA access statement that is required on all UNCP publications.

This publication is available in alternative formats upon request. 
Please contact the Accessibility Resource Center,
D.F. Lowry Building, 910.521.6695.

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