Other DoIT Services

Does DoIT work on student computers?

There is no computer repair shop on campus and no support for problems such as malware, a computer that is not functioning properly or software installation.  Support is provided for troubleshooting a connection to BraveWiFi and to residential students for troubleshooting network and Internet connectivity issues including the SafeConnect Policy Key.  For assistance with these issues, contact ResNet Support.

How do I get a game system (Xbox One/PS4/Wii) online?

You can find instructions for connecting your game system online here: http://www.uncp.edu/doit/resnet/game/

What if my technology question does not appear here? Who can I contact?

You can contact the DoIT Help Desk by phone at 910.521.6260, by visiting DF Lowry 110, or by email at doit.helpdesk@uncp.edu.

We have new faculty/staff starting today. What forms should they fill out?
  1. A network account has already been created and the credentials (username and initial password) were sent to the personal email address that was provided during the application process. 
  2. To edit UNCP web pages, contact University Communications and Marketing to complete a Drupal Account Application. 
I need to use an application I've never used before. Can you walk me through this or can I get training or assistance?

DoIT does provide training on some software packages:  Software Training, Online Software Resources

I need to update my computer software to Microsoft Office 365. Does UNCP offer student rates?

Microsoft Office 365 can be installed by students, faculty and staff on up to 5 PCs/Macs.  Installing it on mobile devices doesn't count toward the limit.  Click here to get started.

I need more storage than what is provided by UNCP on the network drive. Where can I get access to more storage?

Microsoft Office 365 gives you access to OneDrive.  Log in to your email online, click the waffle icon in the top left and select OneDrive.

How do I get my student email set up on my cell phone or tablet?

View instructions to set up BraveMail on mobile devices.