Division of Information Technology

WebEx Meeting Center FAQs

 

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WebEx at UNCP

My Account

Schedule and Connect

Online Meeting Features

Personal Rooms

Learning Opportunities

  
Additional FAQs can be found here.

 


 

WebEx at UNCP

 

Who can host a WebEx meeting?

UNCP faculty, staff and students are eligible for WebEx accounts and have access to all meeting features.

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Can I invite non-UNCP users to participate in a WebEx meeting?

Yes. Anyone with the link or meeting number and password may attend a WebEx Meeting or Event.

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Can I use WebEx from home?

Yes, you may access WebEx from your home or any other Internet connection. However, you may experience some loss of quality or other issues depending on the speed of the connection.

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Can I host a meeting from a mobile device?

Yes.

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Are there limitations on how often I use WebEx?

No, our license allows users to schedule and use as many WebEx meetings as they would like.

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My Account

 

Where can I retrieve my username and password?

To log in to WebEx, use your UNCP BraveWeb/network username and password. Faculty and staff log in at https://uncp.webex.com and students log in at https://uncp-students.webex.com.

If you are unable to log in to WebEx, verify your credentials by logging into BraveWeb.  You may change your network password by using your security questions or contacting the DoIT Help Desk at helpdesk@uncp.edu or 910.521.6260.

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Schedule and Connect

 

How do I join a meeting from a PC or Mac?

You can join a meeting in any of the following ways:

    • Open the invitation email and click the link. Enter your name, email address, and the meeting password (if required), then click Join Now.

    • Navigate to the WebEx site, then click Browse Meetings. Click the name of the meeting you want to join and enter your name, email address and the meeting password (if required), then click Join Now.

    • To join an unlisted meeting, click Unlisted Meeting, enter the meeting number, then click Join Now.

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How do I join a meeting from a mobile device?

To get started, download the Cisco WebEx Meetings app and install it on your device. The app is available for iPhone, iPad, Android phones and tablets, Windows 8 phones, and BlackBerry.

If you have a WebEx account, locate the meeting on the My Meetings screen, then tap Join.

If you do not have a WebEx Account, you can join a meeting using either of these methods:

    • Open the invitation email, then tap Join.

    • Tap WebEx Meetings, then tap Join by Number. Enter the meeting number, your name and email address, then tap Join.

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How do I schedule a meeting?

After you log in to your WebEx site, click Host a Meeting to expand the menu, then click Schedule a Meeting. Depending on how your site is configured, you will see either the Quick Scheduler or the Advanced Scheduler. Enter a meeting topic and time, as well as any other information you and the participants will need. Then, click Schedule Meeting.

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I scheduled my meeting for 1 hour. Will it end automatically when the hour is up?

No. The meeting will continue until it is ended by you or an alternate host. Participants can leave the meeting at any time, however.

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Can I schedule and start a meeting from Outlook?

Yes. You can use Outlook to schedule meetings, invite attendees, and start WebEx meetings. Attendees you invite can join your meeting from their Outlook Calendars.

To get started, download and install WebEx Productivity Tools from the Support, Downloads page on your WebEx site. For detailed instructions, see Productivity Tools: Installing and Configuring (WBS29.13, WBS30).

You will need administrative privileges to install WebEx Productivity Tools on a Windows computer.

Once productivity tools are installed, click Schedule Meeting in the Outlook Ribbon, then click Add WebEx Meeting and select a Meeting Center option from the Meeting Template field.

When it's time to start a meeting, you can open the appointment on your Outlook calendar, then click the meeting link. You can also click Schedule Meeting in the Outlook Ribbon for additional options to find and start your meeting.

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Can I schedule a recurring meeting?

Yes. In the Date & Time section of the Advanced Scheduler, set the recurrence to None, Daily, Weekly, Monthly, or Yearly. You can then further customize the settings, such as the frequency and the end date.

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How do I start a scheduled meeting?

Log in to your Meeting Center site, then click My WebEx on the top navigation bar. Select the meeting in the list, then click Start.

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Online Meeting Features

 

Is there a limit to the number of people I can have in my meeting? 

For faculty and staff, up to 1000 participants may be able to join a WebEx Meeting Center meeting when using WebEx Audio (500 when using VoIP only or Other Teleconference service). For students, the limit is 8. The participant total includes the host, note taker, and closed captionist.

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How do I share an application, a file, my desktop, or video during a meeting?

After you start your meeting, click the button at the bottom of the sharing panel on the Quick Start tab. Select what you want to share with participants, such as a whiteboard or file.  Once you share something, participants will see what you see. You can also select Share from the meeting menu bar.

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How do I share a presentation during my meeting?

Select Share > File from the menu bar, or click Share File on the Quick Start page. Locate the presentation file you want to share, then click Open. Use the page controls at the top of the meeting window to move through slides. If you are sharing a presentation created with PowerPoint 2013 or later, the page controls will not advance through transitions and animations.

If you have added notes to a shared PowerPoint presentation created with PowerPoint 2010 or earlier, they will be available to the presenter in the PPT Notes panel.

For best results when sharing presentations created with PowerPoint 2013 or later, use Share Application.

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Can I control a PC or Mac remotely during a meeting?

If participants have been assigned the Control shared applications, Web browser, or desktop remotely privilege, they can pass control of their application, desktop, or web browser to anyone in the meeting.

While sharing, move the mouse to the top of the screen and click Assign. Select Pass Keyboard and Mouse Control, then select the participant to assign control to. The selected participant gets a message advising them to click to gain control.

To return control to the presenter, triple-click.

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Personal Rooms

 

How do I enter my Personal Room?

You can enter your Personal Room in any of the following ways.

    • Click the link in the Personal Meeting Room confirmation email, click Enter Room, and then log in with your WebEx username and password.

    • Dial from a video conferencing system or application using the information in the confirmation email, then enter your host PIN.

    • Dial the phone number in the confirmation email, then enter your access code.

    • Log in to your WebEx Meeting Center site. Under Host a Meeting in the left navigation panel, click My Personal Room, then click Enter Room.

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Learning Opportunities

 

How do I learn more about using WebEx?

Click below to access WebEx online resources. 

 

Join the UNCP WebEx community.

A listserv is available as a support resource for UNCP WebEx users.  Members can collaborate, pose questions, and share use case scenarios. DoIT will share WebEx tips, tricks and training information via this listserv.  Click here to find out how to subscribe to the UNCP WebEx listserv. 

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