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MISSION AND gOALS

Mission Statement:  The UNCP Office of Housing and Residence Life provides a safe, diverse and well maintained environment that compliments and supports the academic mission and provides a dynamic living and learning program that promotes and inspires individuals to become empowered community members.

Goal 1:  Publish information on Housing Policies and Guidelines, programs and events.

Objective 1.1: Update the Resident Handbook for 2009-2010.

Strategy 1.1.1: Conduct a retreat with live-in professional staff to determine updated information and revise policy and procedure changes

Performance Indicator:  Make changes and/or add new policies. Meet printing deadline in order to distribute to students during move-in of student housing.  Post the Resident Handbook on the department’s website.

Expected Outcome:  Provide the University community with the latest information relative to services, policies, and programs

Time Line:  In July, handbook updates and programming calendar will be completed and sent to printing.  Websites will be updated at this time.

Assessment Procedure:  Meet all deadlines for publication. Solicit feedback from students via focus groups or administered surveys.

Use of Assessment Data:  Provide accurate information in a timely manner.  Make improvements on the publication based on suggestions.

Goal 2:  Administer the incident documentation process for violations of university housing guidelines. 

Objective 2.1:  Document violations and sanctions, and maintain records of violations of housing guidelines.
           
Strategy 2.1.1:  Meet with students in a timely manner after receiving incident reports; communicate with staff members and students for clarification.
                                                         
Performance Indicator:  Daily record keeping is required and a report is generated monthly. A final report will be completed at the end of each semester.  Survey students involved in administrative conferences due to violation of housing guidelines.

Expected Outcome:  Student surveys will allow the department to evaluate the incident documentation process and provide accurate information.

Time Line:  Maintain housing incident documentation records on a daily basis.  Schedule training sessions for the housing and residence life staff at the beginning of the each semester.  

Assessment Procedure:  Survey students who have met with the staff relative to a housing violation and/or grievance process.  Obtain feedback from students relative to the staff’s handling of the process.
           
Use of Assessment Data:  Evaluate learning outcomes. From surveys and focus groups, implement training workshops for staff.

Goal 3:  Provide adequate facilities for the health, safety, and physical needs of students that contribute to their ability to continue their education.

Objective 3.1:  Identify the facility needs of each residential facility.

Strategy 3.1.1:  Work with the Office of Facilities Operations and Planning and Construction to access services for proposed renovation and construction projects. 

Performance Indicator:  Identify summer projects by the end of the fall semester  

Expected Outcome:  Complete renovation projects.

Objective 3.2:  Continue the planning for the opening of a new residence hall.

Strategy 3.2.1: Attend and participate in discussions with Business Affairs the planning of the project and monitor progress.

Performance Indicator:  Finalize project cost, identify funding options, and obtain an approved construction bid

Expected Outcome:  Begin construction of a new residence hall

Time Line:  By Fall Semester 2009, submit Special Project Form for 2010 summer renovation projects.  During Fall Semester 2009, in collaboration with Office of Planning and Construction determine plans for a new residence hall. 

Assessment Procedure:  Complete renovations by the end of July 2010.  By May 2010, begin demolition of West Hall.  

Use of Assessment Data:  Review plans and make changes to the renovation schedule and continue with construction of the new facility.     

Objective 3.3:  Determine interest in establishing an on-campus residential Greek community.
 
Strategy 3.3.1:  In collaboration with the Director of Greek Life, meet with Greek members to determine interest and needs

Performance Indicator:  Meet with each chapter to discuss interest
 
Expected Outcome:  Obtain interest survey results from the Greek members relative to establishing an on-campus residential Greek community

Time Line:  By the conclusion of fall semester, meet with each chapter to discuss interest

Assessment Procedure:  Conduct a survey and evaluate interest

Use of Assessment Data:  Use results in determining whether future planning should continue

Goal 4:  Conduct survey of residential students relative to services provided

Objective 4.1:  Measure residential students overall perceptions and satisfaction with the staff and services. 
 
Strategy 4.1.1: Compile a list of survey questions to effectively measure perceptions and satisfaction of residential students with the staff and services provided.

Performance Indicator:  Random survey of students to determine satisfaction of services.

Expected Outcome:  Survey results will indicate 85% of residential students are satisfied with staff and services provided

Time Line:  Beginning of the academic year/on going. 

Assessment Procedure:  Survey residential students.

Use of Assessment Data:  Use results in future planning and implement necessary changes to improve efficiency of the services.

Goal 5:  Provide quality staff development and training opportunities for the Residence Life Staff

Objective 5.1: Improve and expand the job knowledge of the Residence Life Staff

Strategy 5.1.1:  Involve the Residence Life Staff in innovative and interactive job training and development
                                               
Strategy 5:1:2:  Research staff development opportunities from workshops and conferences
                                                           
Performance Indicator:  Use staff and training evaluation forms as well as employee feedback to determine the value of training and conferences                               
Expected Outcome:   An increase in the knowledge, skills, abilities and professionalism and improved job performance of the Residence Life Staff

Time Line:  Beginning of the academic year/on going.  

Assessment Procedure:  Staff performance evaluations and training evaluations.  

Use of Assessment Data:  Improve the overall quality and efficiency of the staff and make changes as necessary.

Goal 6:  Redesign and revitalize the Living and Learning programming structure

Objective 6.1:  Increase participation at scheduled programs

Strategy 6.1.1:  Work collaboratively with other university departments, clubs, organizations and other residential communities to plan and implement large-

scale programs which will attract a larger segment of the residential student population

Strategy 6.1.2: Divide program developers into teams of two or three for program development and implementation purposes

Strategy 6.1.3:  Focus on program quality over quantity by reducing the number of program offerings each semester so that human and financial resources will be utilized in a more concentrated and effective way

Performance Indicator:  An attendance sheet or electronic attendance tracker will be utilized during each program to determine the number of participants for each program

Expected Outcome:  Program participation will increase 10% over the 2009-10 academic year

Objective 6.2:  Incorporate theme programming and programs having social relevance                                                         

Strategy 6.2.1:  Research programming topics utilizing available resources that correlate with national and other widely recognized observances and topics which have social relevance

Performance Indicator:  Evaluate content of each program track and use survey instrument as a tool to determine the opinions of participants

Expected Outcome:  80% of surveys completed will indicate that programs were relevant and beneficial to participants

Objective 6.3:  Improve programming marketing and advertising

Strategy 6.3.1: Invest in large-scale poster makers and large outdoor sign holders to help promote and advertise scheduled programs

Performance Indicator:  Survey participates during each program using a survey instruments to determine if marketing and advertising was a factor in their attendance to the program
                       
Expected Outcome:  Surveys will indicate that participants learned about the program as a result of improved marketing strategies

Time Line:  Beginning of the academic year/on going

Assessment Procedure:  Use attendance sheet during each program and use survey instruments 

Use of Assessment Data:  To improve the overall quality of programs and make changes as necessary

Updated: Thursday, March 17, 2011

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