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Personal Equipment and hardware

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There are three classes of student hardware for on campus.

• Laptops associated with student programs.
  • Teaching Fellows, Honors College and other groups on campus have a number of laptops associated with them purchased with university money. These laptops are university property and will be returned to the University upon completion of the program.
• Computers purchased through the UNC Pembroke Bookstore.
  • These computers are not university property. However, the bookstore and the computer vendors themselves have established a line of support through the University and DoIT.
• Computers purchased off campus.
  • Any computer that is not owned by the University, nor purchased through the university bookstore.

Computers falling into the first category are treated like any piece of university equipment and can be brought directly to the DoIT Helpdesk.

Computers purchased through the UNC Pembroke bookstore are covered by their warranty and can be serviced from within our department. Any student having an issue with their computer will need to contact the bookstore to make sure their name and computer are listed in our shared support list. A student on the support list can bring their computer to the Helpdesk where we will arrange for our Apple/Dell certified technician to collect the machine for repair. Damage outside of the warranty may have a cost associated with repair.

Computers falling into the third category have no direct option for support through our department at this time. The University does provide free anti-virus for all residential students in an effort to mitigate problems from malware.

 

 

 

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