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Contact Information

Division of Information Technology
PO Box 1510
Pembroke, NC 28372

Help Desk
Phone: 910.521.6260
Fax: 910.775.4360
Email: helpdesk@uncp.edu Location: D.F. Lowry Building, Room 110

Main Office
Phone: 910.775.4340
Fax: 910.775.4337
Email: doit@uncp.edu Location: Carter Hall

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Help Desk

DoIT

Student Technology FAQ

Welcome to the Student Technology FAQ, where we attempt to answer some of the most frequently asked questions posed by our students. If you have a question that is not answered below, please contact our DoIT Help Desk at helpdesk@uncp.edu or 910.521.6260.

 

When can I create my BraveWeb account?
Your BraveWeb account (which is the same login/password as your Blackboard Account) can be created once you have received your secret code from Admissions: https://braveweb.uncp.edu/account/start
How do I activate my BraveMail account?
Step-by-step instructions for activating your BraveMail account: http://www.uncp.edu/doit/bravemail/setup.html
I forgot my password … what do I do now?
You can reset your password using your security questions: https://braveweb.uncp.edu/passwd/start?source=home
How do I access my network files on campus?
If you log into a PC in a lab or classroom on campus, you should be able to find your personal shared space as the ‘I:’ drive. If you are logging in from a Mac you will see a network share in finder called “<User> on Student/Netapp Filer” where <user> is your username.
How do I access my network files remotely?
You can access your network storage space using a secure ftp client. Instructions for downloading and using Filezilla: http://www.uncp.edu/doit/help/remote_access.html
I live on campus and have my own computer. How do I access the Internet?
You need to get set up on the Residential Network (ResNet) by complying with our campus standards. Step-by-step instructions for setting up ResNet: http://www.uncp.edu/doit/resnet/register.html
I need to do an assignment in an application I’ve never used. Can you walk me through this or can I get training or assistance?
DoIT does provide training for students on some software packages: http://www.uncp.edu/doit/training/
I need to update my computer software to Office 2007. Does UNCP offer student rates?
The UNC P Bookstore does offer an educational discount on selected software packages: http://www.uncp.edu/bookstore/ If you have further questions, you can contact the Bookstore at 910.521.6222.
I live in a residence hall. My computer is very slow. I think I may have downloaded a virus. What should I do?
If you are a residential student, you can download and scan your computer with our campus license of McAfee Virus Scan: http://www.uncp.edu/doit/students/update_mcafee.html
I have never taken an online course before, where can I go for instructions?
Distance Education has an Online Orientation that you can visit: http://www.uncp.edu/ced/online/online.html If you have further questions you can contact Distance Education at 910.521.6367.
How do I access the campus wireless network?
Use this guide to access the campus wireless network: http://www.uncp.edu/doit/students/access_wireless.html
Does DoIT work on Student computers?
Due to liability issues, only certified and authorized DoIT staff may work on machines purchased through the Bookstore or the UNCP Premier site. Upon purchasing a computer through one of these two entities, you will receive information on what to do if your computer needs servicing.
I need more storage than the 1GB provided by UNCP. Where can I get access to more storage?
Microsoft’s SkyDrive service can be used in conjunction with BraveMail to store up to 25GB worth of data: http://skydrive.live.com
How do I get a game console (Xbox 360/PS3/Wii ) online?
Fill out and print the ResNet game system application: http://www.uncp.edu/doit/forms/files/game.pdf Instructions for finding the MAC address for your game console: http://www.uncp.edu/doit/resnet/game/
How do I get my student email setup on my cell phone/Outlook?
Visit Microsoft support page for windows live: http://technet.microsoft.com/en-us/exchangelabshelp/bb880048.aspx
What if my technology question does not appear here? Who can I contact?
You can contact the DoIT Help Desk by phone at 910.521.6260, by visiting DF Lowry 110, or by email at helpdesk@uncp.edu .

 

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Updated: Wednesday, October 21, 2009

 

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PO Box 1510 Pembroke, NC 28372-1510 • 800.949.UNCP (8627) • 910.521.6000