For additional help, please contact DoIT ResNet Support at 910.521.6846 or 910.522.5710, or come to the Livermore Library Room 239. You may also contact the DoIT Help Desk at 910.521.6260 or firstname.lastname@example.org.
ResNet connection and registration
You have to use an Ethernet cable to connect your Ethernet adapter to the wall jack. Use only cables rated for Category 5, Category 5e, or Category 6 for network use -- do not attempt to use a telephone cord or Category 3 cable with your Ethernet adapter.
Your computer must have the SafeConnect client or "proccess key" to access the internet. If you are not prompted by the system try naviagting to a page outside of the UNCP network. (Such as this address: http://www.google.com) This should redirect you to the capture page. For step by step instructions on how to install the client or "proccess key" see here.
In compliance with UNCP policy, students are not allowed to connect any other devices to the network in the dorm (such as wireless routers, hubs, switches, PDAs, etc). Connecting any of these devices can result in loss of network privileges. Gaming stations are allowed if they are registered with DoIT using the ResNet Game System Form. Click here to read more about the UNCP game systems.
Please try the following methods:
An IP address is four numbers separated by periods (i.e., 188.8.131.52). NOTE: The IP address should begin with 152.21. If it doesn’t, click here for Setting Up Operating Systems.
A MAC address is also known as a physical address. Find the Physical Address of the Ethernet card that you are using to connect to ResNet. The address will be six pairs of letters and numbers separated by dashes (i.e., 00-0F-FE-40-99-74).
Check the IP and MAC addresses by following the steps below:
Also see Step-by-Step: Windows XP Setup .
Vista and 7
Please try to fix computer problems before accessing ResNet Support. UNCP DoIT is not responsible for student-owned computers. ResNet assistance is limited to network and Internet connectivity issues, Cisco NAC.
If you still cannot connect to ResNet, please contact DoIT ResNet Support at 910.521.6846 or 910.522.5710 or come to the Livermore Library Room 239. You may also contact the DoIT Help Desk at 910.521.6260 or email@example.com.
Moving from one room, apartment or housing unit to another doesn’t matter in terms of ResNet registration or connection. Please follow the troubleshooting steps provided for item 4.
No. DoIT does not support a student-owned computer. DoIT provides maintenance and repair services only for university-owned computers. It is your responsibility to maintain your computer system
ResNet assistance is limited to network and Internet connectivity issues, including the Cisco NAC agent. DoIT does not remove viruses or malware from student computers. If you don’t have an antivirus, you can download and scan your computer with Microsoft Security Essentials. Click here for free download.
For additional help, please contact DoIT ResNet Support at 910.521.6846 or 910.522.5710 or come to the Livermore Library, room 239. You may also contact the DoIT Help Desk at 910.521.6260 or firstname.lastname@example.org.
Updated: Tuesday, March 5, 2013
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