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Division of Information Technology
PO Box 1510
Pembroke, NC 28372

Help Desk
Phone: 910.521.6260
Fax: 910.775.4360
Email: helpdesk@uncp.edu Location: D.F. Lowry Building, Room 110

Main Office
Phone: 910.775.4340
Fax: 910.775.4337
Email: doit@uncp.edu Location: Carter Hall

Campus Map

Step-by-step: registering for a resnet account

This information applies to students living in University Housing residence halls, Village Apartments and University Courtyard Apartments.

To register your computer with ResNet, you should be in your own dorm or apartment.

In compliance with the UNCP policy, students are not allowed to connect any other devices to the network in the dorm (such as wireless routers, hubs, switches, PDAs, etc). Connecting any of these devices can result in loss of network privileges. Gaming stations are allowed if they are registered with DoIT using the form at http://www.uncp.edu/doit/resnet/game/.

Using a Category 5 LAN network cable, connect the computer to the wall outlet (data port, NOT telephone port). The data jack is the one that is yellow or orange, except in Village Apartments (where it may be white, but is always on the bottom).

NOTE: If you get a message that "Your Copy of Windows is not Authentic" during the process, YOU MUST RESOLVE THIS ISSUE WITH MICROSOFT. It is your responsibility to maintain your computer system.

New students:

You need your network account to register for a ResNet account. If you registered for classes using BraveWeb, you have already activated your account.

Returning students:

Your computer may already be registered. If so, you just need to login to Clean Access to get Internet.

NOTE: You may get the security certificate warning message (see below) when being redirected to login to ResNet or download Clean Access. Click Continue … . It is a safe site.

Step-by-step instructions for ResNet registration

1. Start an internet browser. You should see the ResNet registration page shown below. If not, key in this address:

   http://www.uncp.edu
   
   

2. Please read the policy statement, complete the registration form and click on the I Agree button to register your computer on the campus ResNet network.
   
   
   
   
   
3. Restart the computer. If you are a returning student and still have Clean Access installed, click here to skip to 8. Otherwise, please go to 4.
   
   
4. Open the browser and this page should appear. Login to ResNet.
   
   
   
   
   
5. Disable Windows & anti-virus firewalls. After the download is complete, then re-enable them. Click on "Download Clean Access Agent."
   
   
   
   
   
6. Save the CCAAgent_Setup.exe file to the desktop. Then double-click the icon on the desktop to run the installation.
   
   
   
   
   
7. Follow the prompts until complete.
   
   
   
   
   
   
   
   
   
8. The Clean Access Agent login window will open. Leave the “Remember Me” box unchecked and login. If this window does not open, right-click the Clean Access icon near the clock and select Popup login window.
   
   
   
   
   
   
9. If you get a Security Alert message, click Yes to proceed. It is a safe site.
   
   
   
   
   * If you get an Alert message -- Revocation information for the security certificate for this site is not available. Do you want to proceed?-- please click here to go to the Revocation Solution page.
   
   If your computer does not meet the Clean Access requirements, the following #10 and 11 windows will appear. Otherwise, you will see the window, "Successfully Logged in to the network!"
   
   
   
10. If your computer meets the Clean Access requirements, you will get the following message. You now have unlimitedInternet access.
    
    
    
    
    
11. Otherwise, you will have temporary access to update the computer, click Continue.  Click here to view the update messages. 
    
    
    
    
    
    

Updated: Monday, August 17, 2009