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Division of Information Technology
PO Box 1510
Pembroke, NC 28372
Help Desk
Phone: 910.521.6260
Fax: 910.775.4337
Email: helpdesk@uncp.edu
Location: D.F. Lowry Building, Room 110
Main Office
Phone: 910.775.4355
Fax: 910.775.4333
Email: doit@uncp.edu
Location: Carter Hall
SafeConnect Frequently Asked Questions
Why are you changing away from clean access?
What if my system is not up-to-date?
How do I install the SafeConnect client or “Policy Key”?
How do I connect my game system or mobile device?
How do I un-install Clean Access?
Do I need to re-register my game system?
Will my anti-virus be supported?
Where can I go for support if something goes wrong?
What is SafeConnect?
SafeConnect is a replacement for our aging Cisco Clean Access system, which monitors and governs access to our residential network. It does require a client to be loaded onto PC and Macs who access their Internet from a wired Ethernet connection. This application only gathers information about your computer's security and anti-virus configuration. It does not track any other information, nor does it store any confidential information.
Why are you changing away from clean access?
SafeConnect is expected to be more secure, easier to use, and more responsive than our aging Cisco Clean Access infrastructure.
What if my system is not up-to-date?
If your system has been determined not to be up-to-date, your computer will be "quarantined." While quarantined, you will still have access to update servers for your operating system, anti-spyware, and anti-virus software.
How do I install the SafeConnect client or “Policy Key”?
You can get this client from a PC or Mac (connected by Ethernet) by opening a web-browser and being redirected to a logon page. After logging on you will be able to download the client application (or "Policy Key") much like new users currently install Clean Access.
How do I connect my game system or mobile device?
Residential students will have a link behind BraveWeb which will allow them to register their own consoles with little waiting. For step-by-step instructions, click here.
How do I un-install Clean Access?
While there is no harm in leaving the old Cisco Clean Access agent on your PC, you are free to uninstall it if you wish to free up system resources. The Clean Access Agent can be found and removed from “Add/Remove Programs” in Windows XP under your control panel, or from “Programs and Features” in Windows Vista/7 under your control panel. You can find step-by- step instructions on how to remove the Cisco Clean Access Agent here.
Do I need to re-register my game system?
Yes. Unfortunately we cannot transpose game system registrations from the old system into the new system. Residential students will have a link behind BraveWeb which will allow them to register their own consoles with little waiting. For step-by-step instructions, click here.
Will my anti-virus be supported?
All major anti-virus software will be supported. For a comprehensive list please see the following here.
What does "Before continuing, be sure your device is connected to the network, active and generating traffic" mean?
When manually enrolling a device or game console it must be connected via ethernet or the wireless before the system will accept the MAC address. Please consult our page on game systems for more information
Where can I go for support if something goes wrong?
If something goes wrong with your safe connect client (sometimes referred to as a “Policy Key”), or you are being quarantined and cannot determine why, you should contact our ResNet staff in the library. They can be reached at 910.521.5710
If you have forgotten your user name or password and cannot login to the system you should contact the IT Help Desk at 910.521.6260.
Updated: Tuesday, March 19, 2013
© The University of North Carolina at Pembroke
PO Box 1510 Pembroke, NC 28372-1510 • 910.521.6000