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Tuesday, October 21, 2008

Contact:
Division of Information Technology
910.521.6260 | doit@uncp.edu

E-mail Outage Update:
TUesday, October 21, 6:30 AM

Faculty, staff and students,

The good news is that messages now coming into and leaving the university are being processed on a normal delivery schedule. Tom Jackson, Terry Oxendine, Kevin Pait and I determined Monday evening at 9 p.m. that the sheer size of the queue was limiting the ability of the message server to maintain normal operation. We shifted the backlog of emails to a separate file and watched as the server began processing incoming and outgoing mail at a normal rate. We are now feeding messages from the backup into the new queue at a rate the server can sustain.

To give you some concept of scale, we normally process 80-90,000 messages per day. As of 9 p.m., Monday, there were over 1.5 million files in the queue and given a norm of three files per e-mail, that equals approximately 500,000 messages. It's going to be slow getting these files moved to a place where the server can process them, but once message files are move over they are being sent at a good clip. Messages that were on hold since Tuesday are being delivered as the server delivery log records information on how long each message was delayed and its status. By watching the log, one can monitor progress and actually see the process as the the old messages are delivered.

Watch for additional updates later today concerning access to the mail in your old inbox.

We're movng forward,

Bob

 

For more information about the DoIT relocation, please contact the Help Desk at doit@uncp.edu or 521-6260.

 

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