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Division of Information Technology
PO Box 1510
Pembroke, NC 28372

Help Desk
Phone: 910.521.6260
Fax: 910.775.4337
Email: helpdesk@uncp.edu Location: D.F. Lowry Building, Room 110

Main Office
Phone: 910.775.4355
Fax: 910.775.4333
Email: doit@uncp.edu Location: Carter Hall

Campus Map

Contact:
The Division of Information Technology
910.521.6260 | doit@uncp.edu

November 2011

Academic Support Services Subcommittee Report

DoIT Monthly Report
November 2011

I. Client Services

• Assistant CIO Cindy Saylor:
  • Coordinated an all-day Apple training session to learn more about new operating systems, deployment strategies, and security.
• Jillena Locklear, Tabitha Locklear, Liz Cummings, and others worked on the SCCM deployment to campus labs.
• Rob Hughes and Daryl Burgwyn completed work adding a fourth host to the Library Electronic Classroom thin client configuration and a RAM upgrade to 16GB.  Each host now supports seven thin clients instead of the previous 10-10-8 configuration.  The increase in RAM and the reduction of client load also allows more RAM to be available to each client, increasing performance.
• Johnathan Kerns and Wanda Hunt worked on a number of projects:
  • Completed campus computer lab maps via LabStats so students can visit a webpage to view in real time what labs have available machines. The maps should be available for the public view by the end of the semester.
  • Designed BraveMail mobile devices setup web page, soon to be published online with other webpage updates by Melanie Jacobs.
  • Distributed IT Security Awareness posters throughout the campus as part of a campaign to alert users of the need to be cognizant of security risks.
  • Created training videos for LabTechs to assist students with accessing Blackboard Collaborate and with generating LabStats usage reports.
  • Collaborated with James Lewis to create DoIT TechTips YouTube videos. An example can be found at http://www.youtube.com/watch?v=XhCEdxQi9ZM.
  • Modified the RIAA Infringement procedure to include an educational initiative for students who violate the policy.
• Robby Gaddy fixed a long-standing issue with the Chancellor Board Room desktop microphones for recording meetings. Robby also installed metal pegboards in Jacobs Media Services area for more efficient storage and retrieval of hardware for installations and repairs. He also assisted Tab and Daryl with a number of projects including installing and updating software, disabling speakers, renaming computers, and creating inventory documentation.
• Melanie Jacobsorganized McGraw Hill Connect training for Client Services staff and the Blackboard Advisory Committee.

 



• Training:
  • Wanda Hunt and Johnathan Kerns:
    • PowerPoint training for students
    • SkyDrive/Office WebApps for students
    • Windows Maintenance Tips for students
  • Melanie Jacobs:
    • 2 -  “10 for Tech” sessions on Blackboard Collaborate/Elluminate:
      • Getting started: Steps for creating and customizing your session
      • Using the tools within the session
    • Using SafeAssign in Blackboard with Alicia Bausom’s International Students
    • 2 One –on-one Blackboard sessions
    • 4 - IT Academy sessions - 7 participants
    • 1 - Information Security Training for Library staff - 6 participants
    • 1 - Elluminate/Blackboard Collaborate Session - 4 participants
    • 1 - Elluminate/Blackboard Collaborate Session with Cynthia Miecznikowski evening class - 8 participants
    • 1 - Dreamweaver session with Enrollment Management staff - 2 participants
• Work Orders for October 2011

 

• Top 5 Requestors:

1. School of Education (30)

2. Business Admin. and Economics (18)

3. Chemistry & Physics (9)

4. Human Resources (9)

5. Biology (8)

Client Services Areas		Closed Work Orders
Faculty/Staff Services		160
Helpdesk Services		211
Labs/Classrooms		314
BraveTechs		166
LabTechs		85
ClassTechs		17
Helpdesk Blackboard Support		25
		978


VCL Reservation Statistical Information for October 2011:

Total Reservations: 155
Total Hours Used:  269
"Now" Reservations: 107
"Later" Reservations: 48
Unavailable: 0
Load times < 2 minutes: 57
Load times >= 2 minutes: 98
Total Unique Users: 55
Unique Users of Generic Linux VMware: 8
Unique Users of VMware Windows XP: 49

Durations:
0 -30 minutes:  53
30 minutes – 1 hour:  13
1 hour – 2 hours:  30
2 hours – 4 hours:  35
> 4 hours:  24


II. IT Planning and Budget

Monthly RIAA Infringements Numbers

Month	FY09	FY10	FY11	FY12
July	0	0	0	75
August	0	0	13	18
September	106	99	11	69
October	6	67	106	56
November	4	199	76	-
December	0	133	29	-
January	0	139	28	-
February	1	137	72	-
March	47	115	55	-
April	100	129	94	-
May	23	33	35	-
June	5	14	48	-
Total	292	1065	567	218

 

Work Orders:




Alan PreVatte
Web Services: 83

Charles Swayne
Web Services: 41




 

IVF Statistics




IVF Usage – October 2011
186.5 Hours Total

• Class Sessions – 126.5 Hours
• Non-Instructional – 60 Hours

 

IVC Usage – October 2011
212 Hours Total

• D.F. Lowry 308 – 18 Hours
• Sampson 228 – 42 Hours
• Dial 214 – 41 Hours
• Oxendine 1258 – 56 Hours
• Lumbee Hall – 55 Hours





Instructor Support (Jon Lloyd)
11.4 Hours
Instructor Support (James Lewis)
14.5 Hours




Starboard Training – 1 Hour

III. Network Services

System Center Configuration Manager (SCCM)
SCCM has been successfully deployed in several labs across campus.  Network and Operations staff have deployed several virtual servers, setup an SQL database, a secure Public Key Infrastructure (PKI), and secure network access as part of the various tasks necessary for the initial deployment.  More virtual servers and configuration will continue as the complex solution is developed, deployed, and used on a broadening scale.

University Village Apartments Wireless Project
Network Services is working with Housing on a project to survey and deploy wireless network connectivity to the University Village Apartment Complex located on the Northeast corner of campus adjacent to Cypress Hall.  The project will provide wireless coverage throughout the five apartment buildings, clubhouse, and outdoor areas.  The project is hoped to be completed before the Spring 2012 semester begins.

HVAC Upgrade in Lumbee Secondary Data Center
Facilities Management is leading a project to install redundant cooling within the 3rd floor telecommunications room.  The project will involve expansion of the room, the installation of an in-room HVAC unit, and expansion of the fire suppression system.  This project will be completed by the end of November.

Outages
Email Outage Wednesday, November 2
A problem with one of our Exchange email servers cause a short-term inability to send emails from campus accounts.  The problem was diagnosed and resolved by 9:30am.  All emails generated during the outage where queued and delivered once the problem was resolved.  Emails from outside were not effected.

 

Email Statistics
Exchange mailboxes: 1674 – up from 1667
Exchange Unified Messaging Accounts:  908 – no change
Total Inbound Spam Activity for the month of October 2011:
            Total Messages:             523,161           up from 499,751
            Good Messages:            413,423           up from 405,063
            Blocked Messages:        109,738           up from 94,688
            Good Messages:            %79.02           down from 81.05%
            Blocked Messages:        %20.98            up from 18.95%

           

 

IV. DoIT Applications and Enterprise Services

Applications

• Most of the Cognos reports converted to Web
• Web Focus templates created for multiple user areas
• Initial Web Focus user training developed and delivered once.
• Developed new business process to support applications Development and presented to Administrative Systems and Banner Advisory Committee
• Prepared Banner 8.4/8.5 HR upgrade notes and reviewed with HR/Payroll staff.
• Developed multiple reports for Office of the Registrar.

Enterprise Systems

• WebFOCUS production server installed and configured.
• Banner server operating systems patched installed.
• Banner compliers upgraded on test servers.
• Banner ODS 8.3 installed on test servers.

 

Associate CIO’s Report

• SCCM has been running without incident in seven labs since Oct. 12th.  The SCCM teams will begin deployment to the rest of the campus in November.
• Planning the network architecture and deployment of Verdiem Surveyor for campus power management.
• Initial VMware View images in pilot testing.

 

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