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Division of Information Technology
PO Box 1510
Pembroke, NC 28372

Help Desk
Phone: 910.521.6260
Fax: 910.775.4337
Email: helpdesk@uncp.edu Location: D.F. Lowry Building, Room 110

Main Office
Phone: 910.775.4355
Fax: 910.775.4333
Email: doit@uncp.edu Location: Carter Hall

Campus Map

Contact:
The Division of Information Technology
910.521.6260 | doit@uncp.edu

October 2011

Academic Support Services Subcommittee Report

DoIT Monthly Report
October 2011

I. Client Services

• Assistant CIO Cindy Saylor:
  • Met with Deans of the Schools of Education and Business, the College of Arts and Sciences, and the Maynor Honors College with CIO Bob Orr to discuss the creation of an advisory committee made up of representatives from the schools and colleges toward shaping educational technologies for the University.
  • Finalized the selection of a vendor for the installation of new A/V technologies for the University Center and Annex meeting spaces.
  • With Bob Orr and Tom Jackson, worked toward implementation of the computing energies management software by Verdiem.
  • With Kevin Pait, coordinated the technology portion of the campus office relocations, and with the assistance of Liz Cummings, Rob Hughes, Mary Graham and BraveTechs, helped campus offices return to normal business operations.
  • With Tabitha Locklear, met with Drs. Siva Mandjiny and Meredith Storms to discuss a redesign of a Chemistry/Physics lab to facilitate more technological capabilities and streamlined experimentation.
  • With Tabitha Locklear, Daryl Burgwyn, and Rob Hughes, met with Dr. Paul Flowers and Chemistry/Physics technicians to discuss the redesign and upgrading of one of the department labs to support Blackboard Collaborate capabilities.
  • Agreed to serve on the Classroom Summit 2011 Advisory Board.
  • Organized the Nursing Department Faculty Development Workshop for which James Lewis, Michael Pittman and Melanie Jacobs provided training on interactive video, iTunesU and Starboard equipment, as well as Blackboard Collaborate and IT Academy.
• Wanda Hunt and John Kerns created and published LabStats maps for the Village Apartments, BA 106, and Oak computer labs that show online what computers are in use in a lab; provided student training on RIAA Awareness and UNCP Proper Logout Procedures; requested responses regarding student technology training needs with the Student Training Questionnaire, and UNCP Technologies for Freshmen Seminar students. Wanda, John and the LabTechs completed 130 ResNet work orders for start of semester (Aug 15 – Sept 30).
• Jill Locklear provided two sessions of proper laptop use for Honors College students before deploying laptops she imaged for the new academic year.

 




Training:

• Melanie Jacobs:
  • 7 - IT Academy Sessions for faculty/staff  - 15 participants
  • 1 IT Academy session with William Wendt students
  • 2 - Blackboard Collaborate sessions for faculty/staff - 8 participants
  • 1 - Blackboard Collaborate session for Business Services staff - 5 participants
  • 1 - Blackboard Collaborate session for Dr. James Robinson’s class
  • 1 - Blackboard training session for faculty/staff - 3 participants
  • 3 - Dreamweaver one-on-one sessions
  • 1 - VCL Demo for Dr. Jaime Martinez’s class
  • 1 - Information Security Training - 6 participants
  • Faculty Development Workshop for Nursing Faculty (Blackboard Collaborate and IT Academy) - 15 participants
• Work Orders for September 2011

 

• Top 5 Requestors:

1. School of Education (40)

2. Housing and Residence (16)

3. Business Admin. and Economics (12)

4. English & Theatre (12)

5. Social Work (12)

Client Services Areas		Closed Work Orders
Faculty/Staff Services		173
Helpdesk Services		272
Labs/Classrooms		325
BraveTechs		159
LabTechs		78
ClassTechs		4
Helpdesk Blackboard Support		42
		1053




VCL Reservation Statistical Information for September 2011:

Total Reservations: 148
Total Hours Used:  228
"Now" Reservations: 135
"Later" Reservations: 13
Unavailable: 0
Load times < 2 minutes: 100
Load times >= 2 minutes: 48
Total Unique Users: 59
Unique Users of Generic Linux VMware: 1
Unique Users of VMware Windows XP: 59

Durations:
0 -30 minutes:  43
30 minutes – 1 hour:  8
1 hour – 2 hours:  52
2 hours – 4 hours:  22
> 4 hours:  23




II. IT Planning and Budget

Monthly RIAA Infringements Numbers

Month	FY09	FY10	FY11	FY12
July	0	0	0	75
August	0	0	13	18
September	106	99	11	69
October	6	67	106	-
November	4	199	76	-
December	0	133	29	-
January	0	139	28	-
February	1	137	72	-
March	47	115	55	-
April	100	129	94	-
May	23	33	35	-
June	5	14	48	-
Total	292	1065	567	162

 

Work Orders:




Alan PreVatte
Web Services: 73

 

Charles Swayne
Web Services: 99
Client Services: 1
Network Services: 1
Application Development and Support: 1




IVF Statistics




IVF Usage – September 2011
224.5 Hours Total

• Class Sessions – 130 Hours
• Non-Instructional – 94.5 Hours

 

IVC Usage – September 2011
246.6 Hours Total

• D.F. Lowry 308 – 35.3 Hours
• Sampson 228 – 45.3Hours
• Dial 214 – 30 Hours
• Oxendine 59.5 – 35 Hours
• Lumbee Hall – 94.5 Hours





Instructor Support (Mike Pittman)
8.25 Hours
Instructor Support (James Lewis)
5 Hours




Starboard Training – 240 Hours

III. Network Services

System Center Configuration Manager (SCCM)
SCCM is a system of servers that are used to help manage Windows computers across the university.  This system helps maintain accurate records of computer inventory and helps to ensure critical updates are deployed.  The system is composed of several servers on different parts of the network and the setup and configuration involves staff members from several different areas across DoIT.  Several teams met and collaborated to establish the base design and then to begin building the components of the system.

Lindsey Building and Associated Moves
The newly leased building was assessed for network connectivity.  A fiber connection was installed to provide high-speed, quality data and voice connectivity to the building, and, tangentially, Carter Hall as well.  New data ports were installed to ensure adequate coverage in every area and new network equipment was procured, configured, deployed, and connected in advance of the move.  Meticulous planning was performed to ensure connectivity was provided for all of the people relocating from location to location.  Equipment was removed from the Thomas Center and ROTC House facilities.

Outages
Wireless, VPN, Switch Management, and ResNet authentication issue
On Friday morning, October 7 we diagnosed a problem with authentication into the above-mentioned systems.  The problem started around 10:30pm the night before as reported by the Helpdesk.  All of these systems use Cisco Access Control Server for authentication.  By 9:30am a work-around provided un-authenticated access for wireless and Resnet.  Cisco was unable to determine the problem on the ACS server.  Once the server was rebooted around 11:30am, authentication began working normally again.

Telephone PRI Outages
On Tuesday afternoon, October 4, we received calls, via mobile phone, from our Fort Bragg office that they could not call into campus.  Upon further diagnosis we determined that our Long Distance PRI circuit was down.  Outgoing long distance calls where processed through our Local PRI’s but some inbound long distance calls could not be routed to campus.  We also found an additional Local PRI circuit down. On Wednesday morning, AT&T replaced some local controller boards and re-routed a line in their downtown office to restore full service to all PRI’s by noon.

 




Email Statistics
Exchange mailboxes: 1667 – up from 1533
Exchange Unified Messaging Accounts:  908 up from 906
Total Inbound Spam Activity for the month of September 2011:
            Total Messages:             499,751
            Good Messages:             405,063
            Blocked Messages:             94,688
            Good Messages:             81.05%
            Blocked Messages:             18.95%

           
Telephone Statistics
            Active Telephones: 1062
            Highest Call Volume September 8 = 9,193 calls, down from August 8 = 14,437 calls

 

IV. DoIT Applications and Development Services

• UNCP live with the UNC HR Data Mart.  This project replaces the old PMIS application used by the Office of State Personnel and eliminates the redundant data entry by HR staff.
• Banner upgrades installed in TEST environment with testing underway.
• Banner server operating system upgrades complete.
• Banner – NCAA interface upgrade complete.
• WebFOCUS – Issues with production server resolved.  Migration of reports from Cognos is ongoing.
• CBORD HMS project is moving forward towards implementation of online housing applications.
• Thin Client project moving forward with images being tested in DoIT.
• Microsoft System Center Configuration Manager (SCCM) implementation pilot complete with SCCM installed in seven campus labs.
• VMware infrastructure upgrade to version 4.1 complete.

 

 

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