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Contact:
The Division of Information Technology
910.521.6260 | doit@uncp.edu

Tuesday, September 7, 2010

Academic Support Services Subcommittee Report

Client Services

Assistant CIO Report: Cindy Saylor has been working with campus functional offices to standardize the data and procedures for remote identify verification for students and parents. The Executive Committee was very receptive of the proposal by this ad hoc committee to become consistent, yet compliant in identity verification.  Cindy represented DoIT at the New Faculty Orientation and presented at Faculty Development Day. She has put together a “Sharing the Expertise” training series for the month of September.

Client Services Report: The major objective for August was to be prepared for the beginning of the fall semester and the return of students and faculty to the campus. Much planning was done to make the transition into fall 2010 as smooth as possible. All of Client Services staff went beyond the call of duty to answer phones calls and emails, and to get work orders completed in a timely fashion. Client Services staff members sum it up pretty well:

• Charles Kearney: “I feel overall that things have improved as far as getting settled in for fall; it seems to have taken only about 10 days till things settled down.  Even with a major change with Blackboard.  I think that we did enough planning and staying flexible to make it work.”
• Mike Pruitt: “Not much to report myself, but how well the launch of the fall semester went….

Of special note is the successful installation and set-up of a thin client facility in the COP lab in DF Lowry. The collaborative work of Rob Hughes, Daryl Burgwyn and Tabitha Locklear is to be commended to use three variations of a newer technology to provide a successful alternative computing lab.

Additionally, the following tasks or projects have been completed or have seen a significant change:

• Liz Cummings has done an incredible job as lead for Unified Messaging Training for Departmental Phone Numbers. The project is now is complete. Liz is also to be commended for getting all new faculty computers installed.
• Four CS certified staff have begun performing GSX repairs for Apple.
• Cassie Manis accepted the responsibility for setting up, training, and distributing the new Leadership Program laptops as well as the Honors College laptops. Wes Frazier continues to be responsible for the Teaching Fellows laptops.

Blackboard Support

2nd Tier Support*	359		*Includes Alan Prevatte & Chris Moore
Helpdesk**	97		**Helpdesk includes: Cassie Manis, Mary Graham, Charles Kearney, and Wesley Frazier
Call Tree	65
Others	19
TOTAL	540

 

Help Desk Contact Tallies

Week of Aug 15 - 1,245
Week of Aug 22 - 895

Client Services Work Orders Total 715

Faculty/Staff				Help Desk
Liz Cummings	28	16%		Wes Frazier	79	51%
Mary Graham	23	13%		Cassie Manis	59	38%
Rob Hughes	13	7%		Timothy Welsh	16	10%
Melanie Jacobs	0	0%
Charles Kearney	74	42%
Mike Pruitt	38	22%
TOTAL	176			TOTAL	154

 

Labs				BraveTechs
Daryl Burgwyn	32	17%		Ethan Byrd	22	11%
Tabitha Locklear	9	5%		Rachel Dial	21	11%
Wanda Hunt	149	78%		Corey Durham	2	1%
				Kyle Hathaway	15	8%
				Megan Jacobs	31	16%
				Annissa Locklear	17	9%
				Josh Plummer	40	21%
				Chris Smith	28	14%
				Sarah Weatherman	19	10%
TOTAL	190			TOTAL	195

 

VCL Reservation Statistical Information: 8/1/2010 - 8/31/2010

Reservations			Top Campus Requestors
Total Reservations	185		School of Education	66
Total Hours Used	188		School of Business	33
Now" Reservations	175		Controller’s Office	30
"Later" Reservations	11		Social Work Dept	16
Unavailable	1		Financial Aid	15
TOTAL UNIQUE USERS	35

 

VCL Usage by Software Applications

Reservations	Unique Users	Hours Used	< 2 min load time	>= 2 min load time	Failures
No Apps with SSH/SFTP (WinXP VMware) NCSU:
3	3	1	1	2	0
UNCP Adobe Acrobat Pro 9 w Office 2007
8	4	7	7	1	0
UNCP Camtasia/SnagIt w Office 2007
1	1	1	0	1	0
UNCP Chem Draw (all UNCP Users)
2	2	1	0	2	0
UNCP Dreamweaver 8 (for Fac/Staff Use)
16	9	12	8	8	0
UNCP Dreamweaver 8 (for Student Use)
8	4	6	2	6	0
UNCP Eco/EvoBeaker 1.01
3	1	2	1	2	0
UNCP Fathom (for Student Use)
8	1	26	4	4	0
UNCP Geo Sketchpad (for Student Use)
4	1	2	1	3	0
UNCP Google Earth
4	1	5	0	4	0
UNCP InDesign CS3 (for Student Use)
2	1	1	1	1	0
UNCP Microsoft Office 2003
3	2	3	2	1	1 (33%)
UNCP Microsoft Office 2007
7	5	10	2	5	0
UNCP Microsoft Office 2010 (All UNCP Users)
2	2	1	1	1	0
UNCP Microsoft Publisher 2007
2	1	2	0	2	0
UNCP Microsoft Visio 2007
5	2	8	3	2	0
UNCP Paint Shop Pro 6
14	5	8	8	6	1 (7%)
UNCP PhotoShop Elements (for Fac/Staff Use)
26	4	23	15	11	0
UNCP PhotoShop Elements (for Student Use)
1	1	1	0	1	0
UNCP SAS 9.1.3
1	1	1	0	1	0
UNCP Sketchpad 5
1	1	1	0	1	0
UNCP SPSS 18 (PASW)
13	7	11	7	6	0
UNCP Studio 8 MX (for Student Use)
14	2	17	4	10	0
UNCP TI SmartView Emulator (for Student Use)
3	1	3	1	1	0
UNCP Timeliner 5.1.1 (for Student Use)
2	1	1	1	1	0
UNCP Visual Studio 6.0 (All UNCP Users)
5	1	2	1	4	0

 

Media Center

• Faculty and staff numbers totaled 166 participating in
• Starboard/classroom training in August
• 46 trouble calls since May 26, 2010
• 54 set-ups during the summer semesters
• 385 laminated card and signs
• 62 CD’s and 141 DVD’s recorded

» Continues to part II

 

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