Welcome to the DoIT FAQ, where we attempt to answer some of the most frequently asked questions. If you have a question that is not answered below, please contact our DoIT Help Desk at firstname.lastname@example.org or 910.521.6260.
|Software/Applications||Other DoIT services|
If you log into a PC in a lab or classroom on campus, you should be able to find your personal network space as the 'I:' drive. If you are logging in from a Mac you will see a network share in Finder called "‹User› on Student/Netapp Filer" where ‹user› is your username.
You can access your network storage space using a secure ftp client.
Instructions for downloading and using Filezilla: http://www.uncp.edu/doit/help/remote_access.html
You need to get set up on the Residential Network (ResNet) by complying with our campus standards.
Step-by-step instructions for setting up ResNet: http://www.uncp.edu/doit/resnet/register.html
You can reset your password using your security questions: https://braveweb.uncp.edu/passwd/start?source=home
Microsoft's SkyDrive service can be used in conjunction with BraveMail to store up to 25GB worth of data:
View the BraveMail setup on mobile device guide:
No, you do not have to resend the message. The email is being delivered to all recipients, except to the one whose email has a problem. If the email is undeliverable to even one recipient, you will receive the message below:
Subject: Undeliverable: (your original subject)
Delivery has failed to these recipients or distribution lists:
Please scroll through the list of recipients to see which recipients did not receive the message, as well as the reason why the message did not get delivered (i.e., "The recipient's mailbox in full.").
1) Please make sure the username field has a “UNCP\” prefix.
2) If that does not work or you have recently changed your password, you may wish to do the following:
This is part of the Exchange email system at UNC Pembroke, and it is safe to allow.
The Faculty Account Application From
1) Network Account Application
2) To manage a Web site, submit the Web Account Application.
3) To access University servers from off campus, submit the VPN Account Application.
4) For Banner access, users should read through the Banner Account Application Process and complete the forms on the DoIT Web site.
Please see this PDF guide.
The Chancellor, vice chancellor or chair of the faculty senate or staff council must approve access to send messages to the new official.announcements list. If you wish to have that access, please forward a request to the appropriate individual mentioned in the previous sentence with a description of the types of messages you want to send and a justification of this access. Note that one goal of the new model is to limit the number of messages sent to this list, so these requests are considered carefully.
You must be a member of one of these listservs in order to send email to it. You can sign up for these on BraveWeb (the instructions are here).
official.announcements – This list is intended for messages from the administration, announcements of events that effect the entire campus, posting of faculty or staff agenda or minutes, and messages related to emergencies or service interruptions. Access to send messages is limited. All employees are added to this list automatically and are required to monitor messages from the list.
campus.events – This listserv is intended for announcements related to campus events sponsored by an office, department or some other campus organization. Membership is optional.
personal.announcements – This listserv is intended for announcements of a personal nature such as weddings, births or bereavement. Note that a message should always respect the privacy of the individuals involved. Membership is optional.
faculty.discussion – This listserv is intended for open discussion among faculty for which there is no other prescribed venue. Topics should be related to the university and it's academic or business interests. Debate is encouraged, but messages must remain civil and not become slanderous or create a hostile environment. Membership is optional.
staff.discussion – This listserv is intended for open discussion among staff for which there is no other prescribed venue. Topics should be related to the university and it's academic or business interests. Debate is encouraged, but messages must remain civil and not become slanderous or create a hostile environment. Membership is optional.
One of the things that the campus community complains most about is multiple copies of the same message. While it may be important to spread a particular message, it's also important not to flood email inboxes. In a case of the proverbial boy-who-cried-wolf, sending a message too often will lead people to simply ignore all your messages. They may even route your messages directly to a junk mail folder. Please limit the number of reminders to no more than one per day, and the number of messages to no more than two or three in total. If, on one day, you need to announce multiple events, send one message with a summary of each.
If you intend to send a message to multiple listservs, please send one message. If you do, the listserv software will identify those individuals on multiple lists and send those people one copy of your message. If you send separate messages to each listserv, individuals who have subscribed to multiple listservs will receive multiple messages. (see the question above "How often should I send messages?")
Student Affairs maintains a listserv for students and sends a summary email (e-nnouncement) twice a week. If you wish to send email to the student listserv, please submit it here.
The faculty and staff listservs where retired and replaced by the new list and listservs (official.announcements, campus.events, personal.announcements, faculty.discussion, staff.discussion).
There is not much difference between a list and a listserv given the current configuration of the listservs. Practically, only certain people can send to the list, while any member of a listserv may send to that listserv. In addition, messages sent to the list go out immediately. This is intentional, as the list is used for emergency messages. Members of a listserv can choose to receive message in one summary each day. This summary is called a digest.
Updated: Thursday, February 14, 2013
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