Office of the Controller

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frequently asked questions

1.  Can commuters purchase meals?

Yes. Purchase block commuter meals at the Cashier's Office, the Braves Card Office, or the cafeteria. Individual meals may also be purchased at the cafeteria. Minimum block purchase is 5 meals. Purchasing block meals results in a cost savings and utilizes your Brave One card eliminating the need to carry cash.

If you have sufficient financial aid and wish to charge commuter meals, contact the Student Accounts Office.

2.  How and when will I receive a bill?

After June 30, 2009 UNC-Pembroke will send electronic bills to all students on a monthly basis. Once the bill is available online an email notice will be sent to the student’s email address and authorized user’s email address if applicable. Account balances are always available through the Braveweb online account center.

3. When is payment due?

• Summer Session I and Intra Session I
  • May 12, 2009
• Summer Session II and Intra Session II
  • June 29, 2009
• Fall 2008
  • August 18, 2009 if you pre-register
  • August 26, 2009 if you register on August 19-26, 2009
• Spring 2009
  • To be announced

4.  Where can I see my account balance and information?

Students may access account information through their BraveWeb account from any computer.  Computer labs are located in academic buildings across campus, Mary Livermore Library and the University Center. Accessing their BraveWeb accounts at these sites will eliminate the need of a personal computer.

5.  How can my parent access my account?

The University of North Carolina at Pembroke is subject to the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. § 1232g; 34 CFR Part 99).  FERPA is a federal law that protects the privacy of student education records. This means that student billing balances, billing detail and financial aid data can not be given over the phone to anyone. This information will be available online or directly to the student with proper identification (picture id). Authorized Users can be added by the Student through their Online Account.

• FERPA Law -  http://www.ed.gov/policy/gen/reg/ferpa/index.html
• Overview – http://www.ed.gov/policy/gen/guid/fpco/ferpa/index.html

Instructions to grant access to authorized users

1. Student will sign into BraveWeb account
2. Click “Online Account Center”
3. Click “Authorized Users” located at the top of the screen
4. Click “Add Authorized User”
5. Enter e-mail address of authorized user
6. Answer two yes or no access questions
7. Click “Add User”

Authorized user will receive an email with a password.  Authorized user must utilize the following link to log into the Online Account Center

• https://epay.uncp.edu/C20230_tsa/web/index.jsp

6.  What are the different payment options?

Cash, check, Visa, MasterCard, financial aid, loans, outside sponsors and the Sallie Mae Tuition Pay Plan. Your Brave Web online account center will accept Visa, MasterCard and Electronic Check (ACH).  The Sallie Mae Tuition Pay Plan, www.tuitionpay.com, is an interest free way to spread tuition payments over a number of months. Any overpayment created within a semester will be refunded to the student.

7.  What do I need to provide Student Accounts if I have an outside sponsor?

Bring an authorization form from the sponsor stating what expenses and amount that will be covered for that semester.

8.  Can I pay my balance in installments to the University?

You can only enroll in a monthly payment plan sponsored by Sallie Mae at www.tuitionpay.com.  Enrollment fees range from $35 to $55.  Tuition, Fees, Room & Board can only be budgeted. Books can not be budgeted into payment plans

• There are no payment plans for summer school.
• To Determine your monthly payment take:
  • Add total expenses for
• Tuition
• Fees
• On-campus housing
• On-campus meal plan
• Books can not be budgeted into payment plans
• Minus any estimated aid
• Divide by number of monthly payment

Important Facts to Remember

• Payments to Sallie Mae are disbursed to the University the following month after your payment is made to them. For example: A payment made to Sallie Mae Jan., 5 is not received by the University until Feb., 5.

• Financial aid or other financial assistance should be considered when figuring a budget with Sallie Mae. If you receive enough financial assistance to cover your Student Account balance, you may cancel your contract with Sallie Mae Tuition Pay without penalty and are recommended to do so.

• Adjusting Tuition Pay budgets can be done at any time.It is highly recommended that you review your budget after receiving your billing statement from the University for adjustment. Generally, the initial Tuition Pay budget is planned using estimated costs, so an adjustment based on actual costs may be needed.

• You will receive a billing statement from the University even if you have a payment plan with Sallie Mae. Remember, when reviewing this statement, that you will need to deduct from your outstanding balance any payments made to Sallie Mae but not yet received and posted by UNCP. Again we receive payments from Sallie Mae Tuition Pay one month following your payment to them.

9.  What will happen to my account if it becomes past due?

All accounts will go through the following procedure:

Age of Accounts	Account balances that are less than $5.00 will be written off based on states policies.
1-30 days past due	Mail first past-due letter, Electronic Bill Receive a promise to pay.
31-60 days past due	Mail second and final past-due letter, Electronic Bill Refer to Attorney General's Office.
61 + days past due	Complete appropriate submittal forms and send to the Attorney General's Office, or the agency legal counsel. Refuse additional service to the delinquent debtor where this does not conflict with Federal and State laws. After 45 days from date sent to Attorney General’s Office, a decision will be paid on how to proceed with account. Account may be assigned to a state contracted collection agency. December of every year a list will be submitted to the Department of Revenue for tax set off proceeding to satisfy the debt owed to the university.
	A student with an unpaid balance at UNC Pembroke will not be allowed to enroll for the next term. Current financial aid will not be used to pay our prior semester balances.

 

For more information please refer to the following:

• The North Carolina Department of Justice
• North Carolina Office of the State Controller

10.  How do I waive the school’s insurance because I already have insurance?

Since you already have insurance coverage you must complete the waiver on-line at www.studentinsurance.com each Fall & Spring.  Please print out and keep the confirmation number and e-mail you receive for the student’s accounts office in case we need to contact Pearce & Pearce on your behalf.

11.  When will my insurance charge be removed from my account if I waived my insurance?

Pearce & Pearce will be sending the University a list of all individuals who have waived by late August for fall and late January for Spring, when the waiver process has closed.  At that time the insurance charge will be waived on your bill.  The Student Accounts office will be sending out a second billing around mid-September for Fall and mid-February for Spring.  Please keep a printout of the confirmation number and approval e-mail so that the Student Accounts office can contact Pearce & Pearce on your behalf.

12.  How and when can I use financial aid to purchase books?

Bookstore accounts will be automatically set-up for individuals who have a credit balance of estimated financial aid up to a $600 limit.  For example:  Aid ($2000) – Charges ($1000) = -$1000 a bookstore account will be set-up for $600.

13.  What other ways can I pay for books if I am not receiving Financial Aid

Contact the Cashier’s Office and deposit money on your student ID card (Bookstore Bucks)

14.  Parking Permits

• Required for parking on campus
• At present time permits must be paid for at the Cashier’s Office in Lumbee Hall. 
• The cashier receipt is then taken, by the student, to the Campus Police office for permit to be obtained.  Please have your vehicle registration/information and drivers license to fill out the required registration form.
• By the fall semester all transactions will be handled in Campus Police office.
• Residents $100
• Commuters Day $90
• Commuters Night $70
• Permits are valid for 1 year only from August 2009-August 2010

15.  When will I receive my loan?

Contact your Financial Aid Counselor

16.  Why was my financial aid/loan reduced or taken away. Why was I not notified?

Contact your Financial Aid Counselor

17.  Am I due a refund? How can I receive my refund?

Review your account through BraveWeb and the Online Account Center

Effective July 1, 2008, refunds will be processed using direct deposit. This is based on Federal Policy requiring the elimination of manual processing and distribution of refund checks. Please contact the Student Accounts Office in Lumbee Hall, room 109 or call 521- 6329 regarding direct deposit information. 

Steps to receive direct deposit refunds

1. Student will sign into BraveWeb account
2. Click “Online Account Center”
3. Click “My Profiles” located at the top of the screen
4. Click “Payment Profile” located under page header
5. Select payment type within drop down window
6. Click “Go”
7. Enter bank account information
8. Check box next to “Refund Option…if you would like refunds to be deposited into this account”
9. Click “Save”

18.  How do I receive my financial aid or loan refund check if do not set up an account for direct deposit?

Refund checks will be mailed to the payee’s permanent address on file in the Registrar’s Office.

19.  I paid for my tuition. When will UNCP send out the forms that state that information so I will be able to get proper credit when I file taxes?

Students enrolled in courses for academic credit at UNCP during any academic period will be mailed a Form 1098-T by January 31, if required by IRS regulations. This form contains important tax information that is being furnished to the IRS. Please note that the 1098T reports amounts BILLED, not PAID. The 1098-T includes qualified tuition and fees billed to you during the calendar year as well as scholarships or grant aid applied to your account during the year. UNCP is not required to issue a 1098-T to: Students whose qualified tuition and related expenses are entirely waived or paid entirely with scholarships or grants (when Box 4 is greater than Box 2).  Qualified tuition and related expenses as defined by the IRS include UNC-Pembroke’s tuition and mandatory fees only.

20.  Can personal checks be cashed at the Cashier's Office?

No, check cashing up to a maximum of $50 is provided by the University Bookstore.

21.  Can refund checks be cashed at the Cashier's Office?

No. Lumbee Bank will cash University checks with proper identification.

Updated: Friday, May 15, 2009

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