Refund Policy / Donations / Book Usage

The goal of the UNCP Bookstore is to enhance your educational experience with a complete selection of course books, paperbacks, quality school supplies, imprinted sportswear, computer software, greeting cards, and a whole lot more.

A listing of all UNCP Bookstore Policies and Procedures is located on the Business Affairs Web Page. These policies are:

Book Return/Refund Policy **
Book Usage Policy
Bulk Quantity Discounts
Check-Cashing Policy **
Donations
Markdown Schedule

**Some of these policies are located within this page. A link is provided for those that are within this page.

HOURS OF OPERATION

REGULAR BUSINESS HOURS (FALL/SPRING) ARE:
Monday-Thursday 7:45am-8:00pm
Friday 7:45am-4:00pm
Saturday 9am-1pm

CLOSED, Saturday, September 1, 2007 LABOR DAY HOLIDAY

SUMMER HOURS
Monday-Thursday 7:45am-5:00pm
Friday 7:45am-4:00pm

EXTENDED HOURS OF OPERATION
These are the latest dates that the UNCP Bookstore will be open for extended hours of operation during the Maymester, Summer Session I and II terms. Some dates are available that the Bookstore will be closed for holiday and Year-End Inventory.

Summer School Session Hours will be posted prior to the start of summer school. Watch for extended hours and special dates that we will be open on this web site. Please note that the hours are subject to change.

HOW TO FIND US
The UNCP Bookstore is located in the Auxiliary Services Building which is located behind the Campbell Wellness Center of the Jones Health, PE and Recreation Center. Map.

SPECIAL ORDERS
In order to provide continued customer service to the Faculty, Staff, Administration, and Students of the University of North Carolina at Pembroke, The UNCP Bookstore gladly accepts special orders for supplies textbooks, trade books, and computer software. These orders are only final if we can get the item for you. Orders can be paid in full in advance or by a nonrefundable deposit. If you would like to order a particular item, please contact the UNCP Bookstore staff. Contact Us.

CHECK CASHING POLICY
Checks will be cashed at the UNCP Bookstore when the following conditions are met: (REVISED 03/31/03)

* Current student identification card is presented.
* Payment is made in US dollars
* The presented is $50 or less and made out to the UNCP Bookstore.
* Check bears the name, address, and telephone number of the check's presenter.
A service charge of $25 US dollars will be assessed for any returned check. For the first returned check you will receive a warning. At that time the check plus the service charge must be paid immediately. If a second check is returned, you will loose your check cashing privileges for the remainder of the academic year.

CREDIT CARDS
The UNCP Bookstore accepts the following major credit cards.

When you purchase items with your check card or credit card, you must present the cashier with a valid picture ID. We will not accept payment without such identification.

DEPARTMENTAL PURCHASING

Departments/Offices wishing to purchase items from the UNCP Bookstore may do so by filling out the Hardcopy Requisition.(Adobe Acrobat required).

Your requisition must include the following:
* Department's Budget Code
* Item, quantity, and price of the item purchasing
* Signed by the preparer (one making purchase), Department Head, and Purchasing Agent in Business Services.

If the following items are not completed, your requisition cannot be processed until all pertinent information is correctly completed.

GIFT WRAPPING SERVICE POLICY

This policy applies to all UNCP Bookstore customers. The UNCP Bookstore provides gift wrapping services to our customers based on the following policy. All purchases of $10.00 or more will be gift wrapped free of charge with the exception of clearance merchandise. Clearance merchandise or purchases totaling less than $10.00 may be gift wrapped for a charge of $1.00. The Bookstore will only wrap items that are purchased from the UNCP Bookstore.

DONATIONS

Purpose: To establish guidance for donating merchandise to campus groups.

Scope: This policy applies to all UNC Pembroke groups and departments.

Policy: The UNCP Bookstore, in support of the University, contributes UNCP memorabilia as donations to campus organizations. Requests for donations need to be made at least five (5) days in advance and are subject to management approval.

Departmental conferences and off-campus groups are not eligible to receive donations

To request a donation, please fill out this donation form and submit it to the Bookstore five days prior to your event.

RETURN POLICY

THIS POLICY HAS BEEN REVISED AS OF 04/09/03

TEXTBOOKS may be returned for full credit up to two weeks after the first day of classes in the Fall and Spring semester, up to one week after the first day of summer sessions I and II, and 72 hours after the first day of pre-session, intra session and COP classes. A dated cash register receipt is required for a refund during fall and spring semesters. A receipt and a copy of the student's class schedule is required to obtain a refund during summer classes. New books must be in the original selling condition. A full refund cannot be given on textbooks that have been written in, had the plastic removed, or been damaged in any way.

Students who drop a course may return their books within 48 hours after the course is dropped provided the Bookstore has not started processing returns. A drop/add slip signed by the registrar and professor and a cash register receipt is required. Returns processing starts 4 weeks after classes begin in the fall and 2 weeks after classes begin in the summer semesters.

GENERAL MERCHANDISE may be returned for a full exchange up to two weeks from the date of purchase provided that it is accompanied by a cash register receipt. Exceptions: there are no refunds on magazines or clearance merchandise.

Computer software cannot be returned once the package is opened. All sales are final on clearance merchandise.

BOOK USAGE POLICY

Textbooks selected will be retained for a minimum of one regular-term semester. It is permissable to use different textbooks where multiple sections of the same course are taught. All textbook needs must be adopted throught the UNCP Bookstore.