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frequently asked questionS FOR FACULTy

• Who do I call for Blackboard support?
  • You may call the DoIT Help Desk at 910.521.6260 or email helpdesk@uncp.edu for support. For the Help Desk hours, please click here.

• What credentials do I use to login to Blackboard?
  • Blackboard uses the same account credentials as BraveWeb. Creating an account for one grants access to both. Changing your password for one changes it for both.

• What do I do when using IE8 and I am prompted with a security warning asking "Do you want to view only the webpage content that was delivered securely?"
  • Click here for detailed instructions and an explanation for why you recieve this warning.

• My students cannot see my course, why?
  • Students will not be able to see the course until made available by the instructor.

• How do I make a course available to the students?
1. Go to Customization > Properties.
2. Then, option 3. Set Availability and choose Yes for Make Course Available.
3. Click Submit.

 

• How do I copy content from a previous course into a new one?
1. Go to Packages and Utilities in the source (previous) course
2. Then, go to Course Copy
3. Browse for the appropriate new course as the Destination Course ID
4. Select the appropriate boxes (check all the boxes if you are unsure)
5. Click Submit

 

• How do I get my course on Blackboard?
  • All Blackboard courses are created automatically when the Office of the Registrar enters the course informaton into Banner. The Course Site Request form needs to be submitted only for a course:
    • with multiple sections,
    • and/or with multiple course numbers.
    • Upon recieving the request form, DoIT will create a combined course in Blackboard.

• How and when do my courses become populated?
  • Courses are now populated automatically by syncing with Banner. It can take up to 24 hours for a student to show up in your course after they add the course through BraveWeb.

• I need a user added to my course as an observer, what do I do?
  • Email your request to bb.support@uncp.edu with the course ID (ex. SOC-1020-800), person's name, email address, and what role they will need within your course. If the user is outside of the UNCP domain, a username and password can be setup for them to use within Blackboard.

 

Updated: Thursday, October 4, 2012

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