FREQUENTLY ASKED QUESTIONS
Below are various Frequently Asked Questions for our Distance Education/Online Students. We hope these will answer questions you may have.
HOW DO I ORDER TEXTBOOKS?
PLACING AN ORDER
What information do I need to place an order?
You will need a detailed student schedule from BraveWeb.
What is the difference between Required and Optional Textbooks/Course Materials?
There are two types of books/course materials: Required and Optional.
Required books are books that are required by the professor. Optional books/materials are not required by the professor; however they may prove beneficial to your course work. On the Online Catalog of our website, Required text/course materials are denoted with a R. Optional texts/course materials are denoted with an O.
Why are Used books not always available?
We offer Used books whenever possible. We obtain Used books through our buyback program.
Are your Used books in good condition?
Used books range in quality from a pristine book owned only once before by a student who treated it with care, to a book that has been owned by several students and is worn with creased pages and highlighting. A used book might have any of the following:
highlighting (slight to heavy)
normal wear and tear
PROTECTING YOUR INFORMATION
It is the UNCP Bookstore's policy to respect the privacy of all of our users's personal information. At no time, do we sell, trade, or rent user's email addresses or name/address for marketing purposes.
Why do you need my email address/contact information?
Your contact information is used to provide you with order confirmation/tracking information.
What security measures do you take to protect my information?
All of your order information, along with name, address, and payment information is encrypted using a secure server for utmost security. Our site is secured through for encryption of data.
What payment options do I have?
We only take Financial Aid or Credit Cards for payment of textbooks. Please make sure you have contacted the Financial Aid office to have your Bookstore Account opened. Please note that you have to request an account for each semester as well as for each summer session.
How long will it take for my order to ship after I've placed it?
For Financial Aid Accounts, Order are shipped within 24 hours, Monday-Friday (except holidays) once accounts have opened. For Credit Card orders, orders are shipped within 24 hours, Monday-Friday (except holidays). You will receive an order confirmation email when your shipment has left our facility in Pembroke, NC. The email will include a tracking number (FedEx shipments only).
Orders placed after 10am on Fridays will be shipped the following Monday.
How long will it take for me to receive my order once it has been shipped?
|FedEx Ground||shipment delivery date is an estimate. Transit time is not guaranteed but is approximately 3-7 business days (Monday-Friday, except for holidays).|
|FedEx 2nd Day and Next Day Air||orders placed before 12 pm EST (Monday-Friday, except for holidays), will be shipped on the same day your order is placed. Orders placed after 12 noon EST may not ship until the next business day. FedEx Air shipments transit times are guaranteed.|
FedEx packages may require a signature at the time of delivery, dependent on the discretion of the FedEx driver.
FedEx services are delivered during business days (Monday-Friday, except for holidays.
For more information regarding standard delivery times in your area, please contact FedEx at (800)GO FEDEX.
USPS Priority Mail
Priority mail is only recommenced for shipping to APO/FPO and PO Box addresses. Priority Mail with the United States Postal Service is a non traceable service and does not have guaranteed delivery times.
Your order will be processed and shipped within 48 hours (Monday-Friday, except for holidays) following receipt of your order.
Please note: an additional shipping charge will be levied on all backordered items.
Will the FedEx driver leave my package at my doorstep?
FedEx packages may require a signature at the time of delivery. It is at the discretion of the FedEx driver. If you will not be at home at the time of delivery, please leave the driver a singed note stating you want your package left at the doorstep.
Where will my package be left if I live in an apartment or condo?
If you live in an apartment or condo and will not be at home during the time of delivery, please leave a signed note stating that your package be left at the apartment office. If you do not have such an office, in your complex, please make arrangements with FedEx to get your package from the local FedEx hub.
Do you offer expedited shipping on orders?
FedEx 2nd Day and Next Day Air shipping options are available in most locations and are both traceable and are guaranteed during business days (Monday-Friday, except for holidays).
What happens during cases of severe or inclement weather? Will I receive my packages during estimated delivery time?
FedEx does not guarantee delivery times during severe or inclement weather conditions. They will strive to ship it as soon as weather conditions are permissible.
How do I ship a package to an APO/FPO address or to a PO Box?
USPS Priority Mail is the only option to ship to an APO/FPO address or PO Box address. Please note this service does not allow for shipment tracking nor can you guarantee packages.
What is the transit time for Priority Mail packages?
Priority Mail typically takes 3-7 business days for domestic shipments, including PO Boxes. For APO/FPO addresses, transit time can be up to 3-4 weeks. This is a non-traceable shipping option. Transit times are not guaranteed with Priority Mail.
Is Priority Mail a recommended service and can I track my package?
Priority Mail is non-traceable and therefore not a recommended service. If possible, we recommend that you use FedEx for shipment.
How do I track my order?
Once your order has been successfully submitted, you will receive two emails. The first email will be an order recap, the second will be your shipping confirmation. You can trace your shipment online at http://www.fedex.com .
Can I cancel my order for a refund?
Once an order has been finalized, you cannot make changes or cancellations to the order. You may return your package once received, provided it is within the normal deadline for returns.
Please view our updated Returns Policy
Updated June 11, 2010
Textbooks may be returned for full credit within the first seven days of the Fall and Spring semesters, and within the first three days of the Summer I and II sessions. Textbooks for pre-sessions, intra sessions and all other abbreviated sessions are eligible for a refund within forty-eight hours of the beginning of the course. The original itemized cash register receipt is required for a refund during the Fall and Spring semesters. The original itemized cash register receipt and a copy of the student’s class schedule is required to obtain a refund during summer sessions. New books must be in the original selling condition. A full refund cannot be given for textbooks that have been written in, had the plastic removed, or have been damaged in any way. No refunds will be given on course pack materials or digital textbooks. Textbooks purchased after the seventh day of the Fall or Spring semesters or after the third day of a Summer I or II semester are considered FINAL SALES and no refunds will be given.
Students who drop a course may return their books within 48 hours after the course is dropped, provided the Bookstore has not started processing returns. A copy of the student’s detailed schedule that reflects the dropped course and a receipt is required. Returns processing starts four weeks after classes begin in the Fall and Spring semesters and two weeks after classes begin in the Summer sessions.
General Merchandise may be returned for a full exchange up to two weeks from the date of purchase provided that it is accompanied by a cash register receipt. Exceptions: there are no refunds on magazines, technology products, opened ink cartridges, gift cards, iTunes cards, clearance merchandise, special orders or products marked “no returns.”
Computer Software cannot be returned once the package has been opened.
Terms of Refund?
Your package contains your books, your sales receipt, a copy of our Return Policy, and a Return Merchandise Authorization Form. Your back of your sales receipt shows our Return Policy. We will also include another copy of our Return Policy. If you need to refund a textbook bought online, you must follow the return policy mentioned above. You must also complete a Return Merchandise Authorization Form (RMA). This RMA form must be sent to the UNCP Bookstore's Shipping/Receiving Coordinator for approval. You will then be contacted by the Bookstore with a RMA number. The RMA number must be displayed on the outside of the box when you send your book(s) back. All returns must arrive at the UNCP Bookstore and meet regular returns deadlines. Books sent back without a RMA number will be held for pickup or returned to sender.
What address do I use to return my shipment?
Attn: Shipping/Receiving Department
One University Drive
Pembroke, NC 28372-1510
How long do I have to return my order?
Must be returned before the last day for refunds on textbooks.
How will I be credited for my return?
Credit will be issued in the same manner the payment was originally made. If your order was purchase with your Financial Aid/Bookstore Account, the credit will be made to your Financial Aid provided accounts are still open. Any course materials received outside of the returns timeframe will be considered ineligible for a credit.
To view our Buyback FAQ's please click here.